web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Connector working then...
Microsoft Dynamics AX (Archived)

Connector working then suddenly getting "Processing will be aborted. Failed to logon to Microsoft Dynamics AX."

(0) ShareShare
ReportReport
Posted on by bjam76

Hi there,

I'm using the Connector for Microsoft Dynamics to sync CRM 2011 to AX 2012.  It's working fine and then suddenly starts to get the following error against all the data maps...

"[Unit Schedule to Unit Group] has encountered an error. Processing will be aborted. Failed to logon to Microsoft Dynamics AX."

"[Employees Service to ERP System User] has encountered an error. Processing will be aborted. Failed to logon to Microsoft Dynamics AX."

etc

I can normally resolve it by restarting all the sevices, but not sure what's causing it?

Kind regards,

Ben

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Have the permissions for the user running the AX 2012 adapter changed within AX or on the domain?  Has the user's password been Chagned recently and not updated in the adapter settings within Connector?

    Does this happen with any sort of regluar frequency?

    It there anything logged in the AX services log?

  • bjam76 Profile Picture
    bjam76 on at

    Hi chetzler,

    The problem happens regularly, but not in a set pattern.  It'll be working for an hour or two, but then when the integration maps run the error will start suddenly occuring.  I haven't pinpointed what fixes it, but I'll normally just restart the Connector service, and the AX services until it starts working again.

    The logon credentials haven't changed.

    The erorr in the event log on the AX machine is below:

    Object Server 01:  An error has occurred in the services framework.  Method: AifMessageInspector::AfterReceiveRequest.  Error: System.ServiceModel.FaultException: Failed to logon to Microsoft Dynamics AX.

      at Microsoft.Dynamics.Ax.Services.AxServiceOperationContext.InitializeSession()

      at Microsoft.Dynamics.Ax.Services.AxServiceOperationContext.InitializeContext()

      at Microsoft.Dynamics.Ax.Services.AxServiceOperationContext.Attach(OperationContext owner)

      at System.ServiceModel.ExtensionCollection`1.InsertItem(Int32 index, IExtension`1 item)

      at System.Collections.Generic.SynchronizedCollection`1.Add(T item)

      at Microsoft.Dynamics.Ax.Services.AifMessageInspector.AfterReceiveRequest(Message& request, IClientChannel channel, InstanceContext instanceContext)

    I'm currently re-compiling AX just to eliminate that as a problem.

    Thanks for your help,

    Ben

  • QIAZH[MSFT] Profile Picture
    QIAZH[MSFT] Microsoft Employee on at

    Ben,

    I saw a same error but not on a Dynamics Connector environment. I solved it by removing the AX object cache and refreshing the AX WCF configuration:

    1. Close the AX client session

    2. Delete the .auc file from

    If Windows XP and Windows 2003

    C:\Documents and Settings\%username%\Local Settings\Application Data

    If Windows Vista, Windows 7 and Windows 2008

    C:\Users\%username%\AppData\Local

    3. Go to AX Configuration utility, Connection tab and click on Refresh

  • bjam76 Profile Picture
    bjam76 on at

    I've tried your suggestion and unfortunately I'm still getting the issue, so I've raised a support call with Microsoft.

  • Verified answer
    bjam76 Profile Picture
    bjam76 on at

    I never really resolved why this was happening and it seemed to go away by itself, but I did get a new kernal build (6.0.1108.403) after raising a support case and I haven't had the issue for the last 2 weeks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Joris dG Profile Picture

Joris dG 5

#2
Andrew Jones a1x Profile Picture

Andrew Jones a1x 2

#3
GL-01081504-0 Profile Picture

GL-01081504-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans