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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 App for O...
Microsoft Dynamics CRM (Archived)

Dynamics 365 App for Outlook can't be added

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Posted on by JvH

I'm trying to deploy the Dynamics 365 App for Outlook, but it fails.

Steps taken:

1) checked required priviliges in security roles;

2) settings -> apps for dynamics 365 ->Add Microsoft Dynamics 365 App for Outlook  


Result (after 2-3 minutes of status "Pending"):

d365app_2D00_failed.png

There was an issue adding the app: 

ActivityId: 57579a4e-003f-4829-a899-ef2a39702daf >Error : System.Web.Services.Protocols.SoapException: The specified server version is invalid. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeServiceBinding.EndInstallApp(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.OfficeAppsDeploymentStep.EndCall() at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProviderStep.EndOperation()

Try again

--

FYI: Our Dynamics 365 Online instance is on the latest version.
My mailbox is on a on-premise Exchange 2016 server, we use Server-Side-Synchronization. All tests are successful.

Any suggestions?

Thanks in advance.

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 App for Outlook can't be added

    Did you solve this issue ?  We are experiencing the same thing

    Exchange Server 2016 CU6 On-premises

    CRM 2016 SP1.1 (8.1.1.1005) On-premises

    ----------------------------------------------------------------------

    Application Dynamics CRM pour Outlook 

    Un problème s'est produit lors de l'ajout de l'application :
    ActivityId: 4a68dc21-fe47-458f-9b38-a27a97ec6ba0> Error : System.Web.Services.Protocols.SoapException: The specified server version is invalid. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeServiceBinding.EndInstallApp(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.OfficeAppsDeploymentStep.EndCall() at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProviderStep.EndOperation()
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 App for Outlook can't be added

    Hi JvH- Did you ever get this resolved?  We are experiencing the same issue.

  • JvH Profile Picture
    JvH on at
    RE: Dynamics 365 App for Outlook can't be added

    Hello Nithya,

    thanks for your prompt reply.

    But as mentioned: we're on the latest version of Exchange Server 2016, so that can't be the problem.

    Unless it's returning a wrong/older version in the EWS configuration...

    Is there any way to check what version our Exchange Server is returning to the SOAP request?

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Dynamics 365 App for Outlook can't be added

    Hi,

    This error can occur if you are using Exchange on-premises and it is not a supported version. 

    See the following Microsoft support document. This gives resolution to your issue.

    support.microsoft.com/.../generalincomingemailservererror-when-attempting-to-install-dynamics-36

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