Microsoft Dynamics CRM (Archived)

Dynamics 365 App for Outlook can't be added

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Posted on by JvH

I'm trying to deploy the Dynamics 365 App for Outlook, but it fails.

Steps taken:

1) checked required priviliges in security roles;

2) settings -> apps for dynamics 365 ->Add Microsoft Dynamics 365 App for Outlook

Result (after 2-3 minutes of status "Pending"):

There was an issue adding the app:

ActivityId: 57579a4e-003f-4829-a899-ef2a39702daf >Error : System.Web.Services.Protocols.SoapException: The specified server version is invalid. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeServiceBinding.EndInstallApp(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.OfficeAppsDeploymentStep.EndCall() at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProviderStep.EndOperation()

Try again

FYI: Our Dynamics 365 Online instance is on the latest version.
My mailbox is on a on-premise Exchange 2016 server, we use Server-Side-Synchronization. All tests are successful.

Any suggestions?

Thanks in advance.

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Nithya Gopinath 17,078 on at

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RE: Dynamics 365 App for Outlook can't be added

Hi,

This error can occur if you are using Exchange on-premises and it is not a supported version.

See the following Microsoft support document. This gives resolution to your issue.

support.microsoft.com/.../generalincomingemailservererror-when-attempting-to-install-dynamics-36

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JvH on at

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RE: Dynamics 365 App for Outlook can't be added

Hello Nithya,

thanks for your prompt reply.

But as mentioned: we're on the latest version of Exchange Server 2016, so that can't be the problem.

Unless it's returning a wrong/older version in the EWS configuration...

Is there any way to check what version our Exchange Server is returning to the SOAP request?

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Community Member on at

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RE: Dynamics 365 App for Outlook can't be added

Hi JvH- Did you ever get this resolved? We are experiencing the same issue.

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RE: Dynamics 365 App for Outlook can't be added

Did you solve this issue ? We are experiencing the same thing

Exchange Server 2016 CU6 On-premises

CRM 2016 SP1.1 (8.1.1.1005) On-premises

----------------------------------------------------------------------

Application Dynamics CRM pour Outlook

Un problème s'est produit lors de l'ajout de l'application :
ActivityId: 4a68dc21-fe47-458f-9b38-a27a97ec6ba0> Error : System.Web.Services.Protocols.SoapException: The specified server version is invalid. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeServiceBinding.EndInstallApp(IAsyncResult asyncResult) at Microsoft.Crm.Asynchronous.EmailConnector.OfficeAppsDeploymentStep.EndCall() at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProviderStep.EndOperation()

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