Why is a checkbox field showing as three dashed lines on form?

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Posted on by Kamilcmm

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Hello,

Quick question, probably very easy to fix.

I have created a new field and have added it to an existing form. The field is a simple 'Two Options' filed with yes or no to choose from. I have changed the formatting to make it a checkbox however, when anyone opens the form we see three dashed lines instead of a checkbox. Once you click on the three dashed lines it changes into a checkbox but it also displays yes or no next it.

How can I make it the same as the other two checkbox in the screenshot below?

I have checked the field properties of the new field and the existing ones and they are exactly the same i.e. control formatting set to 'Check box' and controls set to 'Flip Label(default)'

Please help.

When form opens it shows this...

When you click on the three dashed lines it turns into this...

Many thanks

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meelamri 13,216 User Group Leader on at

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Hi,

The "---" means that field is empty.

You can create a business rule to set the value to No if the field is not equal to (Yes and No) --> it means that the field is empty.

------------------------------------------------------------------------------------------------------------------------

If (yourField is not equal to Yes and yourField is not equal to No) Then

Set yourField to No

------------------------------------------------------------------------------------------------------------------------

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JSilva 485 on at

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Hi,

Please test this:

-Go to the form adjust the width save and publish

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ashish12 3,079 on at

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Hi kamil,

You can also set the default value to NO.

Thanks

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LuHao 40,892 on at

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Hi Kamilcmm,

Agree with Mehdi.

After you create a Two Option field and add it to the form, for new records, its value defaults to Yes or No. For existing records, its value is null by default.

So the solution is indeed as Mehdi said, create a business rule, set as follows.

IF

Two Option field does not equal "No,Yes"

THEN

Set Two Option field to "No"

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prt33k 6,907 on at

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Hi,

As suggested, the existing value will be shown as --- while the new record will come with the checkbox.

Setting a default value won't solve the purpose because default doesn't get applied to the existing record.

Writing a business rule can set the value to No however that will happen only when the user opens the record.

So if you are on the Prod system, it's better to update all the values to No after the field creation using OOB import or via some C# code for the bulk update.

But I am not sure why are you getting Text next to the checkbox - what is the version/app of CRM u r using?

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JSilva 485 on at

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Hi Prateek,

I have the same impression that something is not very well or perhaps wrong

When you create a two option field - the no - it´s always in default (you can choose y or n, but you can´t choose blank)

And in my environments the behaviour is this:

check box not checked = No

Kamilcmm just to check?

your field it´s a custom field correct?

You created two option type or option set?

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Kamilcmm 171 on at

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Thanks Prateek,

I have tested on a new record and can see the checkbox so that fine however, it still says either yes or no next to the checkbox which it doesn't do for the others.

I'm using Dynamics 365 Sales Professional...

2020 release wave 2 enabled

Server version: 9.1.0000.27035

Client version: 1.4.1997-2012.1

JSilva8507 yes i'm using a custom field and the data type is set to 'two options'.

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JSilva 485 on at

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Hi,

do you did this?

-Go to the form adjust the width save and publish

Please can you test:

in other form

Section

change the formatt of the field in the form to other

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Kamilcmm 171 on at

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Thanks JSilva8507

Changing the formatting to 'two columns' then back to 'one column' seems to have fixed the issue.

Many thanks for your help all.

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prt33k 6,907 on at

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Hi Kamilcmm,

I am on the same version - though build version is bit older - but I dont see the yes/no next to checkbox. Try clearing the cache and also try a different browser.

You might need to get the support engineer involve if this is a Prod server.

Thanks,

Prateek

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