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Sales Invoicing is randomly generating a payment entry

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Posted on by Andrew Peebles

Sales Invoicing is randomly generating a payment entry. This happens for various customers, and for multiple payment method codes. It is same behaviour for when there is a GL account in the balancing account column - but nothing is there. It happens with multiple users. Have not been able to duplicate issue, but it continues to happen. Any ideas?

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Community Member on at

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Hi

I had the same issue that was linked to the Payment Method selected and the "Bal. Account No" column.

If this column has the bank code or G/L code, the payment entries appear when posting the sales invoice using this payment method.

Check your payment method to confirm the behavior.

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Andrew Peebles on at

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Hello Peter - Thanks so much for your reply. Business Central is behaving exactly as if a bank code or G/L code is in the "Bal. Account No." column - and yet this column is blank for all payment methods. Also - this is randomly happening - and I am not able to duplicate on demand this issue.

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Dallefeld 211 User Group Leader on at

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Standard BC only does the payment entry based on payment methods. And when you say 'payment entry', you do mean that you are getting a customer ledger entry payment not another general ledger entry....right?

Do you have any add-ons from Appsource installed?

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Andrew Peebles on at

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Hello Kim - Thanks for your reply. Yes - the customer is receiving a customer ledger entry payment. I am not aware of AppSource add-ons - however there are multiple extensions in use.

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