Microsoft Dynamics CRM (Archived)

Replies to a tokenized email do not appear in CRM

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Posted on by GDSnerea

Hi,

I do face an issue with email reply tracking.

Emails are sent from CRM (using Server Side Sync) and title contains a token "CRM:0001234".

But when the receiver reply to the email, the answer isn't tracked into CRM.

I thaught it was automatic..
Could you help.

Thank you,
Douglas

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