Portal Attachments on Case closure

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Posted on by Mohan Prasad MAni

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Hi All

When a case is closed the portal attachments are not visible. Hence the customer is unable to access the attachment when a case is closed. Can we enable the attachment to be visible on the portal even when the case is closed?

Please advise!

Thanks

Mohan

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Mohan Prasad MAni 235 on at

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RE: Portal Attachments on Case closure

This is a out of the box behaviour... Once the case is closed the attachments are not getting displayed on the portal case

Yes we are using Entity forms
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Emmaneul James Abraham 725 on at

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RE: Portal Attachments on Case closure

Hello Mohan

Can you please provide more info before finding exact issue, on which mode are you showing the record (I am assuming that you are using Entity form?) please confirm it

Thanks

James