Email Notification not Working on Approval Workflow

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Posted on by Dharmishtha Dangar

121

Hello Team,

I am facing one issue in approval workflow. when i am sending approval request for purchase order, approval workflow is working fine but email notification is not sending to approver user.

i am getting below error in notification entry.

Could not find a part of the path 'C:\ProgramData\Microsoft\Microsoft Dynamics NAV\260\Server\MicrosoftDynamicsNavServer$MS\users\msasia0087t45622217\c4fea956-d641-4267-a321-785ac1862018\Notification Email_DEVELOPER1_05\01\25 01:36 PM.html'.

It was working fine in Business Central version 25, After update to version 26 , it is not working

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Dynamics 365 Business Central

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KP - Solution Archi... 658 on at

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Hi,

Can you check if the test mail is working fine or not?

Thanks,

KP

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RockwithNav 8,658 Super User 2025 Season 2 on at

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Try setting the Workflow notification setup one more time.

Also check from some different user to rule out if it's user specific?

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YUN ZHU 95,763 Super User 2025 Season 2 on at

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I haven't seen this error before, do you have this problem on other servers? For example, in locally installed.

Thanks.

ZHU

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Dharmishtha Dangar 121 on at

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Hi YUN ZHU

It is business central cloud version.

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Dharmishtha Dangar 121 on at

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Hi RockwithNav

I have also tried with different user and new workflow template.

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Dharmishtha Dangar 121 on at

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Hi KP

Test mail is working fine.

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Dharmishtha Dangar 121 on at

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Hello Guys,

Problem is i subscribed below event. that's why was giving me error. i removed this event subscriber and it's solved the problem.

[EventSubscriber(ObjectType::Codeunit, Codeunit::"Workflow Response Handling", OnReleaseDocument, '', false, false)]
local procedure "Workflow Response Handling_OnReleaseDocument"(RecRef: RecordRef; var Handled: Boolean)
begin

Handled= true
end;

Thanks

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