Announcements
No record found.
When I submit the invoice, this error pops up. What should I do to fix it?
*This post is locked for comments
Hello Wilda S,
It looks as if you have an approval workflow setup and need to send the invoice first through the workflow before it can be posted.
Best regards,
Ludwig
Oo I see.
So, how to send the invoice?
You should see a yellow bar in your screen that has some selection options available on the right.
Can you see them?
If you can't, can you post a screenshot of your invoice screen and what you see?
Many thanks and best regards,
I see. I have submitted the invoice.
Then?
Now it depends on the setup of your workflow. I assume that some managers might have to approve it. Depending on the setup the invoice might be posted automatically after it is approved but this depends on the setup of the workflow. You can follow up and see those steps by opening the workflow history button.
I do think so.
The invoice should be approved by someone. In the basic settings, I set a user that able to approve the invoice.
But, how she can do it?
Guide me please
Hello,
The user that is responsible for approval will typically receive a notification and/or email that will urge him/her to approve.
Once the approval is made, your invoice will post automatically.
hmm, she doesn't see any notifications.
Where she can find it?
Hi,
Please check the user options of your colleague and what is setup for the notifications
In my case I receive only pop ups
And can follow them later through this button
Best regards
The setup is same with you. But, I did not get any notifications. What's wrong?
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Basit 1
GL-01081504-0 1
Roya 1
