890
Hi,
This is a strange one I came across today. Newly updated CRM Online. Suddenly they can't qualify Leads.
The button is there on the ribbon and you can click it but nothing happens.
I think there something wrong with this one,I qualified another lead before this morning no problem then tried and old useless lead just as a test and it worked.
so there's something wrong with this particular one for some reason.
Thank you once again!
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I experiencing the same issue (Friday February 2nd 2018 )
Let me know if you have some suggestion
No hotfix available yet as of 8/3/2017, according to support.
Yes. Below are the details.
Title: Unable to qualify leads
User Impact: Affected users are unable to qualify leads when duplicate detection is triggered
Current Status: Microsoft engineers have identified a known bug as the cause of this incident. A hotfix has been developed, and is expected to be deployed by Thursday, June 22, 2017. If you experience this issue prior to deployment of the hotfix, please follow the steps listed below. An update will be provided once the deployment is completed, or if there is any change to the deployment schedule.
User Experience: Affected users are unable to qualify leads when duplicate detection is triggered. Under normal circumstances, the following duplicate warning message would appear when duplicate detection is triggered: “There might already be a match for this account and contact. If so, please select it. To create a new record instead, click Continue.” This message is not currently appearing for affected users.
As a workaround, users will be able to qualify leads by following these steps:
1) Deactivate the duplicate detection rule or temporarily disable duplicate detection.
2) Qualify the lead.
3) Re-enable duplicate detection.
Customer Impact: All customers worldwide on version 8.2.1.0207
Incident Start Time: Tuesday, June 6, 2017, 5:04 PM UTC
Found that it's a known bug that they are planning to fix on 6/22/2017, you can see in your Service Health "CR105070 - Unable to qualify leads". It's a bug within duplicate detection system. The suggested workaround is to temporary disable the duplication detection.
Thanks Alex,
Yes,I got it JavaScript error
When I click on Qualify Button and got following error.
servername.crm.dynamics.com/XRMServices/2011/Organization.svc/web net::ERR_CONNECTION_RESET
jquery-2.1.1.min.js?ver=-734365799:3561
Thank you in advance for any help you can provide.
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