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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / invalid characters sen...
Microsoft Dynamics CRM (Archived)

invalid characters sending email (crm 2013)

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Posted on by Community Member

hi there.

when sending an email with Safari or Firefox using MacOSX, some characters become unreadable, the CRM converts them to character '?' (question mark). (this happens AFTER the email is sent)

the characters in question are, for example, these ones: " ã ; à ; é ; ç", etc, which are used in Portuguese Language.

The Language of the CRM is also in Portuguese.

Any ideas? I'm using CRM 2013 on-premises, SP1 w/ UR1.

Thanks in advance,

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  • Suggested answer
    Harish Das Profile Picture
    Harish Das on at

    Hi tiagosh,

    I also faced same problem in 2013 with one implementation.

    can you give more details please.

    are you facing this issue while using email templates? or mails which you have typed the body content manually.

    If you are using the email templates, please check for the white space in the template and remove the white spaces. it worked for me.

    Please test the same and let me know.

    Please verity this ans if it your issue is resolved.

    Regards

    Harish

  • Community Member Profile Picture
    Community Member on at

    Hi again Harish.

    I'm not using email templates, i'm simply replying directly in the body of the message manually. Were you able to solve this?

    Thanks for the feedback,

    Regards,

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    EDIT:

    i've figured it out, turns out if you include a special char in the subject of the email, the body of the email automatically assumes the correct Content-Type and the email is sent without problems.

    The workaround i made is redifine the CRM Token when sending email, from "CRM:" to "CRMª:"

    Hope this helps you too.

    Thank you

    Regards,

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