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Microsoft Dynamics RMS (Archived)

BUG REPORT RMS Store Operations Manager 2.0.0118

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Posted on by 145

[sorry, I have also posted this at: http://tinyurl.com/bay5wnb -- Microsoft really needs to improve how bugs can be reported, a human being at microsoft couldn't figure out how to either :-/ ]

 

I would like to report a bug in RMS SO Manager's Purchase Order editing screen:

The bug results in replacing of one item's part number with another's, so that item info is corrupted. In short, wrong items will be ordered as a result, as I can attest. Thankfully, this has only ever been fairly inexpensive items that have come free freight, but this could create huge headaches for RMS users! I finally figured out now reproduce this bug at will:

- Make three new items in your database (new so that you don't screw up any existing items). Call them Item 1, Item 2 and Item 3. Give them part numbers the same as their names to help you see the bug in action. Assign the same supplier to them.

- Next, either "tag" all of them to be on a PO if you have DRS's PowerOps and generate the PO for that supplier, and switch to Store Operations Manager and open the PO.

Alternately, in SO Manager, open a blank PO, assign it to the supplier in question and manually add all three items. Then save the PO and reopen it. I don't know if saving here is required to reproduce the bug, but its how I did it (and how POs are regularly used).

- Now, open the PO and select the cell of the second item's part number and HIT THE SPACE BAR (which is what you'd have to do to copy the part number and check stock with a supplier's website that doesn't have POS integration). You don't even have to copy the part number to trigger this bug, but it you want to, go ahead. You must hit the space bar, however in order to select the part number.

- Next, use Alt+TAB to switch applications. In actual use, I was going to a web browser, to paste the part number into a search field and check stock, but it doesn't matter what application you switch to to trigger the bug.

- Now switch back to SO Manager, and hit the delete button on the PO (which you would do if the supplier's site reported back that they were out of stock).

POW! The second item is removed from the PO, however when Item 3 "moves up," Item 2's part number remains. If you save your PO at that point, guess what? You'll order the wrong part, and change the part number for Item 3. The mistake will keep happening until the part number is corrected.

Obviously, this is a significant problem. We need to be able to easily copy information out of the PO window without having to export.

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  • ToddB Profile Picture
    on at
    Re: BUG REPORT RMS Store Operations Manager 2.0.0118

    Good afternoon Adam,

    Thank you for posting about a purchase order issue you are seeing.

    In testing, on build 2.0.1003, I was also able to recreate this issue.

    The easiest way to report product issues is to contact Technical Support; and you will not be charged if there is a product issue.

    When you get a chance can you contact Technical Support in regards to this issue so that a hotfix request can be entered?

    mbs.microsoft.com/.../newstart.aspx or by calling MBS support at: 1-888-477-7877.

    Thank you in advance.

    Todd

  • Suggested answer
    Solo Profile Picture
    75 on at
    Re: BUG REPORT RMS Store Operations Manager 2.0.0118

    That is an unusual bug you have discovered, but I don't think there is an easy fix for it.

    The behavior is likely due to general controls in use by RMS which cannot be altered.

    As a workaround press Tab as soon as you copy the cell contents to remove the focus, then paste into your browser session.

    If you return to the PO and click Delete, it won't alter the supplier reorder number.

    I also suggest you try F2 (edit cell contents) to highlight the cell instead of Spacebar. This is less keystrokes since the contents are pre-selected, ready for cut and paste.

    Unfortunately F2 does not resolve the Delete problem. You'll still need to use Tab as a workaround.

    You can file bug reports on CustomerSource by starting a support incident or calling 888-477-7877.

    MS does not charge you for the incident if you are reporting a bug.

  • Craig Wood Profile Picture
    785 on at
    Re: BUG REPORT RMS Store Operations Manager 2.0.0118

    I have noticed the same bug for quite a while now. You don't need to use the keyboard shortcuts to cause it though, simply click on the reorder #, press F2, right click copy.  If you use these methods the same bug persists. When I am making new items and don't move from highlighting the reorder # in the PO before saving the new item the same thing will happen. However, if I change from highlighting the reorder # to any other field, ie. Item Description, it will not change. Very strange, dangerous bug that I now know can be replicated in at least two situations.

  • ToddB Profile Picture
    on at
    Re: BUG REPORT RMS Store Operations Manager 2.0.0118

    Good morning,

    Thank you Solo for posting your thoughts; and than kyou Fishhead for posting you have also seen the same issue.

    If you haven't already done so please report this issue by contacting Technical Support to open a support request:  mbs.microsoft.com/.../newstart.aspx or by calling MBS support at: 1-888-477-7877.

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