web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Can't workout the difference between subscription lists and marketing segments - what do I use?

(0) ShareShare
ReportReport
Posted on by 3,755

I have read conflicting posts on what I should be using.

My use case is simple; I need to send out emails to customers in two groups: Those that have purchased a product and those that have cancelled a purchase. In either group, the Customer needs to be able to opt-out of any communication. 

I have created Customer Journeys for both, and they both appear to do the same thing?

What should I be using Segments or Marketing lists?

I have the same question (0)
  • cloflyMao Profile Picture
    25,210 on at

    Hi Abe,

    You can find detailed comparison between segments vs. marketing lists in the article below:

    https://docs.microsoft.com/en-us/dynamics365/marketing/segments-vs-lists

    Choose segment or marketing list based on your specific scenario.

    Regards,

    Clofly

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    on at

    Hello Abe,

    As Clofly mentioned, you should be able to find more details about segment and marketing lists here -

    docs.microsoft.com/.../segments-vs-lists

  • sy-huss Profile Picture
    35 on at

    I'll answer the question without giving you links to look at.

    Segmentation give you access to more filtering options, organic behaviour like email clicks etc. Behind the scenes it uses two different engines - Subscription lists use CE and Segmentation uses Customer Insights. From experience, there are more functions available in segmentation than in Subscription lists.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 81 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans