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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unexpected error on Op...
Microsoft Dynamics CRM (Archived)

Unexpected error on Opening of custom entity record

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Posted on by Community Member Microsoft Employee

Hi Experts,

I have one custom entity and its subgrid is on Opportunity entity. I have a ribbon button on opportunity to create record for custom entity.

  1. I click on ribbon button and create new record.
  2. save and close newly created record.
  3. Record appears inside subgrid.
  4. Now click on that newly created record and it shows unexpected error.

I tried disabling all plugins, javascript running on that entity still same issue. 

Issue occurs only if I open record from subgrid on Opportunity. If I just refresh the record, or reload, error doesn't come.

Error details:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.NotImplementedException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9DF1D73ADetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>1a394149-9346-4453-b9bd-10ca4c9c6b49</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.NotImplementedException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9DF1D73A</Message>
<Timestamp>2018-12-14T10:13:57.4160556Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unexpected error on Opening of custom entity record

    We checked this issue in more detail and below are my findings:

    1. Only reproducible on Google Chrome

    a. IE works fine

    3. Only occurs when the form is opened for the first time

    a. If you refresh form again no error

    4. Only occurs when a entity record from subgrid is opened using double click.

    a. If you open it in a new window it works fine

    b. If you right-click and open, it works fine

    5. If the record is created by somebody else and you open it for the first time, now even if it's for the first time, no error occurs

    After all this analysis I also got some tracing info (initially I was checking on wrong server my Bad :( )

    System.NotImplementedException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #8F31B3D7: System.NotImplementedException: The method or operation is not implemented.

      at Microsoft.Crm.Core.Application.WebServices.InlineEditWebService.Execute(Int32 command, String commandXml, Nullable`1 encodeValues)

    I checked if we have any editable subgrid enabled but its not.

    So finally we have raised ticket to Microsoft as it only appears in certain cases on only one browser.

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Unexpected error on Opening of custom entity record

    When you click on the suubgrid record, does it openes in a new popuo? If yes, can you share the browser URL?

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Unexpected error on Opening of custom entity record

    Can you try to open directly going to the custom entity instead of subgrid. Does it working ?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unexpected error on Opening of custom entity record

    I am not using role based forms.

    Also, I am system admin and I still see the error.

    Also, I managed to get access to event viewer and strangely there is no error. I could see warnings which doesn't seem relevant but no error is logged.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Unexpected error on Opening of custom entity record

    How is it possible , you can ask System Admin to check this . See where to find the logs  -

    www.cobalt.net/.../what-server-logs-are-useful-for-troubleshooting-dynamics-crm

    Are you using role based forms ?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unexpected error on Opening of custom entity record

    I won't get access to event viewer to see more details.

    Also, with the system Admin role it doesn't work.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Unexpected error on Opening of custom entity record

    Hello ,

    Can you please check what is the log there at event viewer.

    In addition if I consider you don't  have any customization  in the entity ,so did you tried with another user login. It might be happen that you dont have any access of the forms for the user if you have multiple forms.

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