Hi everyone,
I have created 4 queues handling incoming emails with support requests in 4 languages. The idea is that customer will receive different automatic replies depending on the language in wich they have written us.
My expectation was that either directly in the queue settings or at least in the default fields of the Create Record flow, there would be a parameter to tell the system the language of the request. I could not find any such option and even, once created, there is no such field not even in the request itself. So, if one uses the email templates which actually allow to create versions in different languages, how will the system knwo which language to select?
The alternative would be to forget about the language and to use different email templates just based on the queue. Is there a way to handle this through the templates menu or is the only way to go through flows in this case?
Thank you in advance for any ideas and suggestions.
Regards
Peter
