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Hello Community,
I am a CSP partner seeking clarification on a Dynamics 365 Finance & Operations licensing issue.
Scenario:
- Client purchased 39 Operations – Finance licenses by mistake.
- Currently 20 Finance licenses are in use.
- Client actually requires 19 Supply Chain Management (SCM) licenses instead.
Request:
- Swap 19 Finance licenses → SCM licenses, while keeping 20 Finance active.
- Client was informed that Microsoft would adjust license types by November 2025, and that licenses remain usable until then.
Questions:
- Is it possible to request a license type swap (Finance → SCM) through CSP?
- If not, can Microsoft provide an official statement or documentation confirming that swaps are not supported, so we can show the client?
- What is the correct process to align licenses if both Finance and SCM are required?
I have already reviewed the Dynamics 365 Licensing Guide (August 2025 PDF) but did not find any section that explicitly states whether license type swaps (Finance ↔ SCM) are allowed or disallowed.
My client with this issue would like an official document or statement from Microsoft whether this is possible or not.
Any official guidance or community experience with this scenario would be greatly appreciated.
Thank you.
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