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We use a outlook connector where we can convert e-mails to cases.
They requested to set the case origin to e-mail when they use the connector (when i check a case it has no origin set). My idea was to do this through a workflow to check where the case comes from. However, i fail to find the right filter to find this particular case. Any thoughts?
it is probably easy but after googling i only find routing for queues which is not what i need.
Thanks in advance!
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Hi,
There is no prebuild solution for this, but you can create a flag attribute in case entity and create a workflow which update that attribute when case created by email.
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