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Slow Performance

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Posted on by AL-08110929-0

Hello,

We are facing a lot of performance issues at many environments in Belgium.

Are there any issues at Microsoft? Is there a place where you can monitor this?

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Dynamics 365 Business Central

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Holly Huffman 6,538 Super User 2025 Season 2 on at

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Hi there!

I typically use these websites to view Microsoft health status for known issues:

Microsoft service health status

Service Status

admin.cloud.microsoft -- also can show on left navigation the system health

Couple of questions:

are all users experiencing slowness / performance issues or just some users?

any large background jobs running?

Page Inspector, Performance Profiler, and Telemetry can help pin point the issue as well - do you have any output from these tools you can share?

If these steps don't turn up results - you can always reach out to Microsoft & report issue.

Troubleshooting overview - Business Central | Microsoft Learn

Hope this helps!

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Suresh Kulla 50,247 Super User 2025 Season 2 on at

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You can use the performance profiler if you know if a specific action is causing issues

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/performance-profiler-overview

You can also use the Power BI report to monitor performance and identify its contributing factors.

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/telemetry-power-bi-app

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AL-08110929-0 20 on at

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Thank you for the responses.

It's at different tenants and alle environments and users. Even publishing code or calling API's is very slow or gives a time-out. I guess Microsoft is faceing some issues as it is with different customers.

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Khushbu Rajvi. 20,647 Super User 2025 Season 2 on at

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Since this afternoon, I have been facing the same issue in one of the BC accounts for all users.

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Valentin Castravet 31,485 Super User 2025 Season 2 on at

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You can check this as well - Business Central status

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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YUN ZHU 95,748 Super User 2025 Season 2 on at

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Hi, try the following functions to see if it is caused by third-party customization.

Business Central 2022 wave 1 (BC20) new features: In-client performance profiler (Performance Profiler page)

https://yzhums.com/23121/

Thanks.

ZHU

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Ram Mohan 9 on at

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We also had the same challenge in performance monitoring and troubleshooting in Business Central SaaS. Many of the tools mentioned in the post you need to be there and you need to know how to reproduce the performance issues, which will not work in reality a live system. We are using Performance Insights for Business Central SaaS from SQLMantraTools and it works like a CCTV 24/7 when it comes to recording the details behind the performance incidents like slow running system, blocking, deadlocks. It has a unique feature which will display the BC User names in many of their analysis and most importantly we can filter a BC User or group of uses to see the matrix. Rather than wasting time of anything, better to contact them. There practical field experience in performance tuning Business Central system is second to none. Visit https://www.sqlmantratools.com/ for more detail. Just attaching a screen print of their analysis by BC user below from their online user manual as as an example of one of their screens.

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Gerardo Rentería Ga... 25,373 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

How to work with a performance problem - Business Central | Microsoft Learn

Best Regards
Gerardo

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Saurav.Dhyani 14,380 Super User 2025 Season 2 on at

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Hi,

Try running Performance Profiler in Business Central webclient to understand extension and code that is causing delay.

How to use Performance profiler:

1. https://youtu.be/MoK-W4kQF7g?si=gTRCyTwF9RME5sqX

2. https://youtu.be/e-tR9EBGsiA?si=nZuP8LulEYQOc6Q3

Let us know your results after you run performance profiler.

Regards,

Saurav Dhyani

https://bit.ly/SubscribeSauravYouTube

https://bit.ly/sauravlinkedin

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Khushbu Rajvi. 20,647 Super User 2025 Season 2 on at

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If this helps: http://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/performance/performance-work-perf-problem

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