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25Hello everyone,
I'm encountering an issue with the "Prepare for sales appointment" prompt in Copilot. Each time I try to use it, I receive the message:
"I am not able to answer this at the moment. Please try again later."
Here’s what I’ve already checked and confirmed:
✅ Copilot is correctly configured in Dynamics 365
✅ User permissions are in place
✅ Mailbox and calendar sync is successful (including appointments)
✅Preview features are enabled ("Try our newest preview features before they’re rolled out to everyone.")
✅ Tested with different meetings
✅ Dynamics 365 is updated to the latest version
Despite going through all of the above steps and spending several hours troubleshooting, I haven’t been able to resolve the issue.
Any guidance or suggestions would be greatly appreciated.
Best regards,
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