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Small and medium business | Business Central, N...
Suggested Answer

How to reverse a payment posted with a Sales Invoice

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Posted on by 20

Hello, 

My client posted a bunch of sales invoices with a payment method that is linked to a bank by mistake. the Posting created both the Invoice and payment and applied to the invoice. Now they want to undo the payment and reopen the balance for the invoice. if you un applies the invoice and try to reverse the payment I receive the following message " You can only reverse entries that were posted from a general". any idea how can i reverse the payment to remove it from the bank ledger entries and from customer ledger entries. there are no check ledger entries for this payment, so I don't have the option to void it as well. 

Thank you, 

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  • Suggested answer
    Dallefeld Profile Picture
    211 User Group Leader on at

    There are no good answers for this.

    The workaround that I can suggest is to do a journal entry, That debits the customer and credits the bank. For the purposes of the customer ledger, use Invoice as the document type, you can't use the same invoice number but if the invoice no. was 12345 then enter 12345. the '.' makes is unique. The Customer should be the Account Type and No. with the Bank Account Type and No. being the Bank. You will end up with debits and credits in the bank ledger. You could do a bank rec where the statement amount is the same as the GL account, and just clear these offsetting entries so you don't have to deal with them at the next regular bank rec.

    As I stated, not a great  answer but it will get the job done. No impact to P&L, Bank gets corrected, AR gets Correct and payments received from customers can be applied without too much trouble since the invoice numbers are virtually the same.

  • fhakkani Profile Picture
    20 on at

    Hi Kim,

    thank you for your help. I did similar to your suggestion but  I used the payment journal and created a customer refund after I unapplied the entries. the only issue is that it was 400 Invoices that the client used a configuration package to upload and posted without changing the payment method. the un apply was manual as there are no Mas un apply function in BC. and I used a configuration package to upload the customer refund payment journal.  the posting of the payment journal cleared the balance of the payment and recorded the offset in the bank reconciliation.

  • Suggested answer
    Dallefeld Profile Picture
    211 User Group Leader on at

    Great job!!

    Please mark your post and my answer as verified....appreciate it!

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