Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / How to reverse a payme...
Small and medium business | Business Central, N...
Suggested answer

How to reverse a payment posted with a Sales Invoice

(0) ShareShare
ReportReport
Posted on by fhakkani 20

Hello, 

My client posted a bunch of sales invoices with a payment method that is linked to a bank by mistake. the Posting created both the Invoice and payment and applied to the invoice. Now they want to undo the payment and reopen the balance for the invoice. if you un applies the invoice and try to reverse the payment I receive the following message " You can only reverse entries that were posted from a general". any idea how can i reverse the payment to remove it from the bank ledger entries and from customer ledger entries. there are no check ledger entries for this payment, so I don't have the option to void it as well. 

Thank you, 

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 173 User Group Leader on at
    RE: How to reverse a payment posted with a Sales Invoice

    Great job!!

    Please mark your post and my answer as verified....appreciate it!

  • fhakkani Profile Picture
    fhakkani 20 on at
    RE: How to reverse a payment posted with a Sales Invoice

    Hi Kim,

    thank you for your help. I did similar to your suggestion but  I used the payment journal and created a customer refund after I unapplied the entries. the only issue is that it was 400 Invoices that the client used a configuration package to upload and posted without changing the payment method. the un apply was manual as there are no Mas un apply function in BC. and I used a configuration package to upload the customer refund payment journal.  the posting of the payment journal cleared the balance of the payment and recorded the offset in the bank reconciliation.

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 173 User Group Leader on at
    RE: How to reverse a payment posted with a Sales Invoice

    There are no good answers for this.

    The workaround that I can suggest is to do a journal entry, That debits the customer and credits the bank. For the purposes of the customer ledger, use Invoice as the document type, you can't use the same invoice number but if the invoice no. was 12345 then enter 12345. the '.' makes is unique. The Customer should be the Account Type and No. with the Bank Account Type and No. being the Bank. You will end up with debits and credits in the bank ledger. You could do a bank rec where the statement amount is the same as the GL account, and just clear these offsetting entries so you don't have to deal with them at the next regular bank rec.

    As I stated, not a great  answer but it will get the job done. No impact to P&L, Bank gets corrected, AR gets Correct and payments received from customers can be applied without too much trouble since the invoice numbers are virtually the same.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,884 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,758 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans