Dynamics 365 CommunityForums Microsoft Dynamics GP (Archived) Service Call Notes error

Service Call Notes error

(0) Share

Report

Posted on by Community Member Microsoft Employee

Service Call Notes error -"A save operation on table 'SY_Record_Notes_MSTR' failed converting the retrieved data". Any help on this error is greatly appreciated.

*This post is locked for comments

All responses (1)

Answers (0)

Suggested answer

David Bader on at

Like (0)

Report

Re: Service Call Notes error

Hi Jav,

Thank you for posting your inquiry to the Dynamics Community,

The error message "A save operation on table 'SY_Record_Notes_MSTR' failed converting the retrieved data" is related to a size limitation of the notes on the Service Call. The limitation for the notes in this window is 32k and you will not be able to enter notes when the total exceeds 32k. In order to enter notes you will need to remove some of the content before posting.

The note itself has a 32k limit. When you create a Hotline note the text is actually stored in the SY03900 (Note Master table). So even though you can post multiple hotline notes to a service call, all of them are combined into one Note Index. So it would be 32k on a per call basis, not per individual hotline note.

I hope this information is helpful to you. Please post back if we can be of further assistance.

Have a great day!