Some cases can not merge

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Posted on by vando

Hi Guys,

I'm using D365 customer engagement on-premise. The same user, some cases can merge together, some case can not merge and error as below. "You do not have enough privileges to access...."

6648.error.jpg

I checked log on the crm server and get the below info:

Exception information:

Exception type: CrmException

Exception message: SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: 39ac748a-6fe1-e811-80f8-005056bd7037, OwnerId: 235dbdb5-23f1-e711-80e2-005056bd7037, OwnerIdType: 8 and CallingUser: 3fcd8fd6-1cf1-e711-80e2-005056bd7037. ObjectTypeCode: 5, objectBusinessUnitId: 4eec23c9-43f0-e711-80df-005056bd7037, AccessRights: WriteAccess

at Microsoft.Crm.Service.Application.Pages.Dialogs.MergeMultipleDialogForm.ConfigureForm()

at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

at System.Web.UI.Control.PreRenderRecursiveInternal()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint

Any suggestion me to fix this.

Thank you!

VanDo

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Verified answer

RaviKashyap 55,410 Moderator on at

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RE: Some cases can not merge

Hi VanDo,

Based on the error message, the user does not have write permission on the notes entity. Check security role of the user anmd see if the write permissions is granted for Note entity under "Core Records" tab.

Hope this helps.

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vando 35 on at

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RE: Some cases can not merge

Thank you Ravi Kashyap,

Could you guide me how to know Note entity in this log.

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RaviKashyap 55,410 Moderator on at

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RE: Some cases can not merge

The error says ObjectTypeCode: 5 which is Annotation [Display Name = Note].

spandcrm.com/.../dynamics-365-entity-type-code-list

Hope this helps.

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RaviKashyap 55,410 Moderator on at

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RE: Some cases can not merge

Take a look at this blog as well which has a detailed explanation on the access related issues.

www.powerobjects.com/.../access-denied-identify-fix-security-role-issue

Hope this help.

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gdas 50,091 Moderator on at

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RE: Some cases can not merge

Hi ,

As suggested above please check whether user security role have sufficient access of Notes entity.

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vando 35 on at

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RE: Some cases can not merge

After I follow your suggestions, the issue is fixed. Thank you so much!

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