Some cases can not merge

(0) Share

Report

Posted on by vando

Hi Guys,

I'm using D365 customer engagement on-premise. The same user, some cases can merge together, some case can not merge and error as below. "You do not have enough privileges to access...."

6648.error.jpg

I checked log on the crm server and get the below info:

Exception information:

Exception type: CrmException

Exception message: SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: 39ac748a-6fe1-e811-80f8-005056bd7037, OwnerId: 235dbdb5-23f1-e711-80e2-005056bd7037, OwnerIdType: 8 and CallingUser: 3fcd8fd6-1cf1-e711-80e2-005056bd7037. ObjectTypeCode: 5, objectBusinessUnitId: 4eec23c9-43f0-e711-80df-005056bd7037, AccessRights: WriteAccess

at Microsoft.Crm.Service.Application.Pages.Dialogs.MergeMultipleDialogForm.ConfigureForm()

at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

at System.Web.UI.Control.PreRenderRecursiveInternal()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint

Any suggestion me to fix this.

Thank you!

VanDo

*This post is locked for comments

I have the same question (0)

All responses (6)

Answers (4)

Verified answer

RaviKashyap 55,410 Moderator on at

Like (0)

Report

Hi VanDo,

Based on the error message, the user does not have write permission on the notes entity. Check security role of the user anmd see if the write permissions is granted for Note entity under "Core Records" tab.

Hope this helps.

Was this reply helpful? Yes No
vando 35 on at

Like (0)

Report

Thank you Ravi Kashyap,

Could you guide me how to know Note entity in this log.

Was this reply helpful? Yes No
Verified answer

RaviKashyap 55,410 Moderator on at

Like (0)

Report

The error says ObjectTypeCode: 5 which is Annotation [Display Name = Note].

spandcrm.com/.../dynamics-365-entity-type-code-list

Hope this helps.

Was this reply helpful? Yes No
Verified answer

RaviKashyap 55,410 Moderator on at

Like (0)

Report

Take a look at this blog as well which has a detailed explanation on the access related issues.

www.powerobjects.com/.../access-denied-identify-fix-security-role-issue

Hope this help.

Was this reply helpful? Yes No
Verified answer

gdas 50,091 Moderator on at

Like (0)

Report

Hi ,

As suggested above please check whether user security role have sufficient access of Notes entity.

Was this reply helpful? Yes No
vando 35 on at

Like (0)

Report

After I follow your suggestions, the issue is fixed. Thank you so much!

Was this reply helpful? Yes No