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Supply chain | Supply Chain Management, Commerce
Unanswered

QUARANTINE ORDER FOR RMA created through item arrival journal

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Posted on by 186
Hi All,
 
I am trying to configure the Quarantine process for RMA in D365. I am using non-advance WMS warehouse. I am unable to find documentation for this process.
 
Can someone please help and provide the correct steps?
 
I tried following these steps but it's not working as expected
 
 
Updated "Quarantine management" on Item model group
Create Warehouse (18) and updated "Quarantine warehouse (11)" for the same
Created RMA> Added line> selected 18 as warehouse
 
Arrival overview>Return order> select order> start arrival> create Item arrival journal
 
Go to Item arrival journal> The warehouse on the journal is "11" and quarantine order is marked as "yes"> click post
 
Quarantine order is created> select Dispostion code on quarantine order> End
 
But I don't see any new arrival being generated
 
 
what am I doing wrong here?
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    304,711 Super User 2026 Season 1 on at
    Hi,
     
    Can you share screenshots? What settings are set on the disposition code you used? Is it having a setting to scrap the item?
  • CU13032032-0 Profile Picture
    186 on at
    @André Arnaud de Calavon Disposition code is "Credit"
     

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