Is it possible to sync order cancellation actions via Shopify connector?

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Posted on by Jeff Snyder

Hi all,

I am testing the new Shopify connector in Dynamic 365 Business Central. We use an app in Shopify that allows customers to cancel orders up to 30 minutes after they're placed. After 30 minutes, we send the order to fulfillment. The Shopify order document has fields with cancellation information, implying there's some way to cancel and reflect cancellation in BC.

But I'm unable to get this to work and cannot find documentation on this process anywhere. Is it possible to sync order cancellation actions via Microsoft's Shopify connector?

Thanks!

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Dynamics 365 Business Central

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KJ-03062255-0 4 on at

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Is it possible to sync order cancellation actions via Shopify connector?

Was anything ever worked out or discovered on this? We have the same request.
Chris G- 5 on at

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RE: Is it possible to sync order cancellation actions via Shopify connector?

We're also trying to work out how this is supposed to work. From looking at the requests BC sends it looks like this currently doesn't work because BC only seems to fetch non-canceled orders.

Another thing: when an order's line items are changed the order does not seem to change in BC. We've tried creating an order with two positions and canceleing one of the positions, such changes are currently not reflected in BC.
Maria Chambel on at

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RE: Is it possible to sync order cancellation actions via Shopify connector?

Hi Jeff,

I am currently investigating your question.

I let you know once I have more information.

Thank you.