web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Sign Up for Ask a Community Pro Today!
Introducing our New Video Series: Community Spotlight
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Is it possible to sync...
Small and medium business | Business Central, N...
Unanswered

Is it possible to sync order cancellation actions via Shopify connector?

(0) ShareShare
ReportReport
Posted on by Jeff Snyder 5

Hi all, 

I am testing the new Shopify connector in Dynamic 365 Business Central. We use an app in Shopify that allows customers to cancel orders up to 30 minutes after they're placed. After 30 minutes, we send the order to fulfillment. The Shopify order document has fields with cancellation information, implying there's some way to cancel and reflect cancellation in BC. 

pastedimage1664214253944v1.png

But I'm unable to get this to work and cannot find documentation on this process anywhere. Is it possible to sync order cancellation actions via Microsoft's Shopify connector?


Thanks!

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Maria Chambel Profile Picture
    Maria Chambel on at

    Hi Jeff,

    I am currently investigating your question.

    I let you know once I have more information.

    Thank you.

  • Chris G- Profile Picture
    Chris G- 5 on at

    We're also trying to work out how this is supposed to work. From looking at the requests BC sends it looks like this currently doesn't work because BC only seems to fetch non-canceled orders.

    Another thing: when an order's line items are changed the order does not seem to change in BC. We've tried creating an order with two positions and canceleing one of the positions, such changes are currently not reflected in BC.

  • KJ-03062255-0 Profile Picture
    KJ-03062255-0 10 on at
    Was anything ever worked out or discovered on this? We have the same request.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Sign Up for Ask a Community Pro Today!
Introducing our New Video Series: Community Spotlight

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,090 Moderator

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,090 Moderator

#3
Dhiren Nagar Profile Picture

Dhiren Nagar 1,277 Moderator

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans