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ReportHi ,
When you resolved a case in dynamics 365 you are asked to put a resolution. how can I display that resoulution in case form?
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Hi ,
When you resolved a case in dynamics 365 you are asked to put a resolution. how can I display that resoulution in case form?
*This post is locked for comments
What I have implemented at a client was created custom fields on the Case form and then used a CRM add-in called "North52 Business Process Activites" and wrote a formula that would copy the case resolution fields to the case.
Here is how to it:
Since the case and case resolution entities are system entities, you could actually use North52's free version to accomplish this.
Or write a plug-in.
Cheers
Nick
Hi Jane,
The link below describes all the possible ways and difficulties in capturing and storing Case Resolution Fields in The Case Form.
missdynamicscrm.blogspot.in/.../capturing-and-storing-case-resolution-case-entity-CRM.html
Hope this helps.
Hi Jane,
you cant do that, because the resolution is in another default entity and the entity is not allowed to customize.
if your user only want to view it, they can access via Activity pane.
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