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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer insights jour...
Customer experience | Sales, Customer Insights,...
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Customer insights journey Email using liquid syntax

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Posted on by SC-05021726-0 12
Hello,
 
I would like to know if D365 customer insights journey (Real time) Email accepts custom liquid code in html.
Categories:
Dynamics 365 Customer Insights - Journeys
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  • Stella Glennon Profile Picture
    Stella Glennon 40 on at
    Customer insights journey Email using liquid syntax

    Yes, Dynamics 365 Customer Insights - Journeys (Real-time) does support Liquid code in emails — but with some important limitations.

     
     

    ✅ What works:

     

    You can use basic Liquid templating for personalization and conditional content, such as:

      
     
    liquid
    Hello {{contact.firstname}},

    {% if contact.preferredlanguage == 'en' %}
    Welcome to our newsletter!
    {% else %}
    Bienvenue dans notre newsletter !
    {% endif %}
     

    •  

      contact and other entities like event, lead, or interaction can be used based on the context.


    •  

      Supported tags: {{ }} for output, {% %} for logic (if/else, for loops, etc.)



      •  

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