Business Central - Mobile App - does not show all Item/Sales Orders

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Posted on by SÖ-17061501-0

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Hello Dear Community,

A customer does have the business central app on his phone.

This Customer send a Ticket in which he described that he can no longer see all Items or Sales Orders.

I downloaded the app and installed it on my phone.

I logged in and he is right. As a user i can not see all items or sales orders.

I cleared the cache, restarted the app, deinstalled it and installed it. This did not help.

I went to the web app and thought maybe there are not many items or sales orders but this is not true.

However when i searched for a item which is not shown in the app i can still find this item or sales order.

And suddenly there a few more items or sales orders shown.

In the mobile app i can not set filters. At least i could not find a button or field where this might be possible!

Does anybody have an idea or suggestion?

Thanks to the community in advance!

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Dynamics 365 Business Central

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Sagar Dangar, MCP 799 Super User 2025 Season 2 on at

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Hi,

1. Please check you are checking in same company in mobile app as web one.

2. if company is same, you can check your role and change it to "Sales Order processor".

I hope this will helps

Thanks,

Sagar Dangar,

Microsoft Certified Business Central Developer

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NerAV 13 on at

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I face the same issue with the mobile app after BC SaaS was updated to version BC 26.0. When we open the sales lines in the mobile app and show as list the system shows only 10 lines, but it's not correct. The sales line in that document is more than 10 lines. And when we open in a browser or a tablet, it shows sale lines correctly. And also, we tested with the sandbox version BC 25.5, and the mobile app showed all of the sales lines correctly. The purchase line subform also has the same issue in the mobile app with BC26.0.

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SÖ-17061501-0 230 on at

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Hello

@Sagar_Dangar_MCP

thank you, but i already did that!

@NerAV yes, the customer did have an update to BC 26 recently.

Do you maybe know if there is way to contact microsoft about this?

Thanks in Advance to the community!

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Sagar Dangar, MCP 799 Super User 2025 Season 2 on at

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Hi,

You can raise support request here: Support requests | Power Platform admin center

Click on get support and select business central and write your issue

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Suggested answer

DAnny3211 11,397 on at

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Hi there,

This issue with the Business Central mobile app not displaying all items or sales orders is likely related to view limitations or personalization settings rather than data availability.

Here are a few things to check:

Personalization or Saved Views:

The mobile app may be using a personalized view or saved filter from the web client.

Try resetting personalization for the affected user via the web client under Settings > My Settings > Clear Personalization.

Role Center Limitations:

The mobile app uses a simplified version of the Role Center. If the user’s role doesn’t include access to certain pages or data, they may not appear.

Consider assigning a different role (e.g., Business Manager) to test visibility.

Data Loading Behavior:

The mobile app may load data incrementally. Searching for an item can trigger a refresh, which explains why more records appear after a search.

This is a known behavior to optimize performance on mobile devices.

App Version and Permissions:

Ensure the app is updated to the latest version.

Verify that the user has the correct permissions to view all items and sales orders.

No Filter Option:

You're correct — the mobile app has limited filtering capabilities. Most filters must be set via the web client and will sync to the mobile view.

Let me know if you'd like help testing with different roles or resetting personalization!

Please verify if this response was helpful.

Best regards!

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SÖ-17061501-0 230 on at

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The Problem was Microsoft. They had a bug, They fixed it. Stil thanks Community.

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Sohail Ahmed 11,148 Super User 2025 Season 2 on at

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This is usually related to how the mobile app syncs and caches data. The app doesn’t always load the full dataset by default; it uses background sync and paging. That’s why you only see some items/orders until you search.

A few things to check:

Make sure the user has the correct permissions/roles (e.g. D365 SALES, D365 ITEM VIEW). Missing permissions can limit the dataset.

Test on different users to confirm if it’s user-specific or tenant-wide.

In some cases, a page customization or personalization in BC can affect what the app retrieves.

As a workaround, searching works because it queries the full dataset.

If you need the full unfiltered list, you may need to adjust the API pages exposed to the app or review whether any filters are applied in the Web Services publishing setup.

✅ Mark this as the verified answer if helpful.

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