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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / No X, Z, or ZZ reports...
Microsoft Dynamics RMS (Archived)

No X, Z, or ZZ reports? All zero?

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Posted on by dougdevore 95

hello all-

I am sure its something simple, but for some reason all my daily reports are coming up empty.  I have entered opening drawer amount, did a couple transactions and I still get zero on the reports.  Any idea what I am overlooking?

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  • Mihir Shah Profile Picture
    Mihir Shah 985 on at

    Assuming you are doing the X and Z on the same register.

    So on the register if you do few transactions and than do an X report you should be seeing the data on X report.

  • Suggested answer
    Andy Miller Profile Picture
    Andy Miller 870 on at

    Going off of what Mihir Shan suggested, each X,Z,ZZ is register specific. Each computer system should be assigned a unique register number. You cannot ring up sales on Reg#1, and then run a X tape on Reg#2 expecting to see register #1's transaction data. X, Z, ZZ reports will only show transaction data for that specific register number.

    X Tape: all data for that specific register since the last time a Z report was ran. The X tape does not change any data. Can be ran throughout the day with no consequences. It does not start a new batch number. The X tape basically is a rough draft of what the Z tape will look like if you ran a Z tape.

    Z Tape: all data for that specific register since the last time a Z report was ran. The Z tape will close the current batch and start a new batch number. If you are unsure the Z tape will be correct, then first run a X tape to double check your work. The Z tape is always Final!!! Often times Z reports are ran at end of day.

    ZZ Tape: all data for the specific register since the last time a ZZ report was ran. Often times ZZ reports are ran at end of month.

  • dougdevore Profile Picture
    dougdevore 95 on at

    We are a single register\computer store and currently only have a single user logging in.  Driving me nuts.

  • Andy Miller Profile Picture
    Andy Miller 870 on at

    Doug,

    What version of RMS are you running?

    Is this a new setup, or has your Z reports ever worked in the past?

    Have you ran any Z reports or any ZZ reports? You might want to run one of each of these reports to see if it will clean up your Batch Number sequence.

  • dougdevore Profile Picture
    dougdevore 95 on at

    Hello Andy,

    I am running version 2.  No, never have them working before.  New install and setup.  I checked the report configuration and it's setup to use the receipt printer.  Is that the problem?  Wrong printer format?  

  • Suggested answer
    Andy Miller Profile Picture
    Andy Miller 870 on at

    Make sure you have the receipt template setup correctly.

    Open Store Manager.

    Go to Database > Registers > Receipt Formats

    Open the properties of your receipt format.

    The very bottom template 'Reports' is your X,Z,ZZ report template, click the browse button.

    Select the XReport.xml template. Click OK to save your changes, Restart the POS application, and try again.

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