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Small and medium business | Business Central, N...
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Syncing Contacts for multiple BC Companies

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We're having an issue where we are attempting to sync contacts in Business Central, from CRM as our source of truth, across all companies (5 BC Companies). When a Customer/Vendor/Bank/Employee are created, a base or company contact is automatically created for each record. Then, people/person contacts can be created, are associated with that company contact, that is associated with the Customer/Vendor/Bank/Employee etc. The issue we are having is that we only sync the Customers, not the Vendors/Banks/Employees, so when a vendor is created in our US company, it throws off the numbering series for our Contacts because of the base Contact creation. Is there a way to negate this, without having to turn off the business relation/company contact or manually assign contacts? The issue we have with doing that is when we send reminders or invoices, we use these contacts for billing, so if there is no relation it doesn't know where to send the invoice/reminder to. I hope this makes sense and I can explain in further detail if needed. 
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  • YUN ZHU Profile Picture
    90,881 Super User 2025 Season 2 on at
    Syncing Contacts for multiple BC Companies
    Hi, It seems to be related to the following settings. I suggest you try it first.
    Dynamics 365 Business Central: Automatically create contacts when creating customers/vendors/bank accounts
     
     
    Thanks.
    ZHU
  • Valentin Castravet Profile Picture
    28,578 Super User 2025 Season 2 on at
    Syncing Contacts for multiple BC Companies
    I don't believe there is a way to negate this out of the box without synching all contacts (including vendor, bank, and employee contacts) across all companies, rather than only the customer customer contacts.
     
    I just saw your response to my comment now on your first thread about this issue - yes out of the box you can't have different number series for contacts based on if its a contact for a vendor, customer, and so on. If it was me, I would do a small customization to the system where instead of having 1 number series for contacts in the Marketing Setup Page, the number series are based on the business relation code. This way you can have different number series for customer, vendor contacts and so on. 
     

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