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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Quick Campaign Sending...
Microsoft Dynamics CRM (Archived)

Quick Campaign Sending multiple emails to 1 account. HELP!

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Posted on by UncleSpeezy 100

I am in need of some help. We did a quick campaign of 20,000 email addresses. The quick campaign was completed. As expected a few emails did not go through and we got a message from MS outlook. However, we are still getting this "undeliverable" notification and we have had multiple emails from accounts saying they have received this email 15-20 times now. 

I shut down the server side sync with the account and I even deleted the quick campaign. 

Has anyone experienced this before? I have already opened a ticket with Microsoft but would like to hear some feed back from the community as well.

We us CRM online and Exchange online. 

Thank you in advance for the help 

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  • Community Member Profile Picture
    Community Member on at

    Hey,

    We are having the exact same issue with quick campaigns, where the same campaign is being sent every 5 minutes. We temporarily stopped this by deleting the quick campaign. Did you get a response back from MS about this issue?

    Kind regards

    Aaron

  • Community Member Profile Picture
    Community Member on at

    We are having the exact same issue.  We have one email address that received 647 of the same email!  I'd be curious as to the solution.  We had our number of retries set from 15 to 1 on the CRM server, however 15 is a far cry from 647!  

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