I have a user that is having issues printing reports to PDF only when using GP from VMWare Horizon. Any PDF that's created is just a bunch of random characters. Any ideas on how to fix this?

I have a user that is having issues printing reports to PDF only when using GP from VMWare Horizon. Any PDF that's created is just a bunch of random characters. Any ideas on how to fix this?
Hi,
1. Where do you print this from within GP?
2. What is VMWare Horizon? Is this a 3rd party that integrates with GP or some type of VM GP sits on for users?
3. Did this ever work?
4. Does this happen for other users? Including sa?
Thanks,
Angela
Microsoft Dynamics GP support