Headquarters Manager Not Responding

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Posted on by Roger Oakes

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Hello All,

We have 6 stores running and for about the past 2 weeks we have begun having a problem with HQ Manager not responding. It seems to occur when accessing the item list after starting the program. It is intermittent, but after clicking items in the Database tab, sometimes the program goes into an hourglass (or spinning circle) for up to a minute and never responds. It is not possible to click anything to stop it except for the close program in the top right corner which then causes a not responding error and asks if you want to close the program. We are running SQL Server 2014 Standard on a Dell T620 with 32 GB of RAM. The problem does occur if you run HQ Manager on the server itself, so it doesn't really appear to be a network problem. We have about 111,000 items in the item list.

Again, the problem is intermittent although we have one machine (pretty old) that does it every time. The newer machines seem to only have it happen occasionally.

Any ideas?? I have reindexed.

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Community Member Microsoft Employee on at

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RE: Headquarters Manager Not Responding

Mabuhay!

Hi! We also faced that scenario so we replaced our HP Proliant with and IBM Server with 128GB RAM but unfortunately we have 100GB database size and we also habe 100K items on list. What we've noticed was every time that 80 stores do some connection our HQ manager and its users hang many times. So we now trimming/truncating now some old files here from year 2014 downward. Hope it will help to reduce using the system.

Have you checked the log files(ldf)? Maybe it grows much this time.

Chris