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Problem Invoice

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Posted on by Rosemary

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I have an invoice which will not post, reason being there is an issue where the debits and credits they do not match. The reason they do not balance is that the document has 4 line items with a unit price and extended price, but the totals are incorrect.

Relative to the totals I am seeing it only picked up one line item.

The document started as a fulfillment order which was converted. I am trying to recreate the key strokes but the lines items are all being calculated correctly.

The user said nothing strange happened when the document was being ompleted.

Any suggestions would be appreciated.

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soma 24,406 on at

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RE: Problem Invoice

Users may be change the extended price value while creating the orders by mistakes.
Rosemary 2 on at

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RE: Problem Invoice

I know how to make the corrections, I am trying to determine how this could have happened. Not all the line items with the respective prices were included in the final total.
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soma 24,406 on at

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RE: Problem Invoice

I think you can manually change the Extended price. Also check whether the Invoice distribution line and amounts are correct. If not, correct it manually.

Hope this helps!!!

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