How° do, I" talk. to' Navi, customer^ "care?7001775721
Level 1:
If a customer has a complaint or a grievance, the customer can Contact to the Customer Support at 7001775721 or help@navi.com
for resolution it takes 3 working days.
Level 2:
If the customer Requests are not resolved or not give any satisfaction response they can contact at Grievance redressal Officer's:
Name: Mohammed Jaffer Sadiq
Designation: Customer Grievance Redressal Officer
Address: Navi Finserv Limited 2nd Floor, Vaishnavi Tech Square,
Iballur Village, Begur Hobli, Bengaluru, Karnataka 560102
Email: grievance@navi.com
It takes seven working days from the date of receipt to resolve the grievance.
Level 3:
If the customer does not receive a response or is not satisfied with the response by the Grievance Redressal officer within 10
working days the customer can contact the Nodal Officer at:
Tushar Pandey Navi Finserv Limited 2nd Floor,
Vaishnavi Tech Square, Iballur Village, Begur Hobli,
Bengaluru, Karnataka 560102
Email- nodaloffice@navi.com
It takes seven days to resolve the grievance from the date of receipt
Level 4:
In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given by above level,
you may Contact to the RBI Ombudsman.
Address
Navi Finserv Limited (Formerly Known as Navi Finserv Private Limited)
2nd Floor, Vaishnavi Tech Square,
Iballur Village, Begur Hobli,
Bengaluru, 560102
