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View in browser link not working

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Posted on by CU26051002-2

Hi,

i'm currently switching to real time marketing and i just created a new marketing e-mail with a view in browser link. However, the URL does not work. The feature switch for view in browser is enabled. I can choose the view in browser option but i just sent a test mail and the URL doesn't work, it's basically an empty link.

Can someone explain to me how i can add the view in browser option correctly?

Thanks

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Dynamics 365 Customer Insights - Journeys

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Saif Ali Sabri

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View in browser link not working

Based on your inputs, here’s a refined diagnosis and solution for the “View in browser” issue in Real-time Marketing (RTM):

✅ Problem Summary
You are:

Using Real-time Marketing, not Outbound.
Seeing the "View in browser" personalization token, but it's empty or invalid.
Inserting {{Message.ViewAsWebpageUrl}} manually triggers an invalid property error.
You don’t have access to Public Content Settings (likely due to security roles/permissions).
Using test send, which generates non-functional view links.
Have no “Assist edit”, only “Personalize” available.

✅ Key Clarification
In Real-time Marketing, the “View in browser” feature only works when:

The email is sent via a live journey (not a test send).
Your environment has Public content enabled and configured (this requires admin-level access).
The “View in browser” option is inserted via the editor UI, not manual tokens.

✅ Immediate Actions to Fix
✅ 1. Use a Real Journey to Test
Test sends will never generate a working browser link. Instead:

Go to Journeys in Real-time Marketing.
Create a new journey with:
- Static Segment → (just you as a contact)
- Add the email in question.
Publish and run the journey.
Check the received email — the view-in-browser link should work.

✅ 2. Use the Built-in "View in browser" from Personalization UI
You mentioned this option is visible — that’s the correct way.

In the editor, insert a link or button.
Click “Personalize” → Select “View in browser”.
Do not edit or type the token manually, as RTM uses internal, protected personalization schema that doesn’t support raw Liquid tokens like {{Message.ViewAsWebpageUrl}}.

✅ 3. Check Permissions to Access Public Content Settings
If the view link is still broken in the real journey, then your issue is likely a permissions/configuration issue.
Have a Dynamics 365 Administrator check:

Go to Customer Insights - Journeys (Admin App).
Navigate to:
Settings → Customer engagement → Real-time marketing settings → Content Settings.
Ensure that “Enable view in browser” and “Public content hosting” are turned on.
If not visible, assign the "Customer Insights - Journeys Administrator" security role to yourself or have an admin make the change.

✅ Summary of Fix Path

Step	Action
1	Use real journey, not test send
2	Use “Personalize” → “View in browser” (do not insert tokens manually)
3	Admin must verify “Public content” settings in RTM settings
4	If needed, request admin role assignment to access these settings

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CU26051002-2 56 on at

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View in browser link not working

Hello Saif,

thank your for your reply.

I checked everything and still it doesn't work.

When i insert a link with dynamic content token {{Message.ViewAsWebpageUrl}} i receive the following error message when trying to save:
Email body: Dynamic content contains an invalid property: {{Message.ViewAsWebpageURL}}.

I don't have the Assist edit option in my email editor, i can only choose personalize and there is already the option of "view in browser" (see screenshot) but when i choose this, it doesn't work. It seems to me like i need to define the view in browser URL somewhere first but i don't know where.

I tried to Check Public Content Settings (Optional) like suggested but i don't see this option in my app (maybe i don't have access.)

Maybe you have another idea based on my input?

Thank you,

Johanna

Bildschirmfoto 20...

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Verified answer

Saif Ali Sabri

2,346 Super User 2025 Season 2 on at

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View in browser link not working

Issue: "View in browser" link in Real-time Marketing emails is not working (empty or broken URL), even though the feature switch is enabled.

✅ Root Cause

In Real-time Marketing (RTM), the "View in browser" link must be explicitly configured within the email content. If the link appears as empty or doesn't work in a test email, it's usually due to:

Not using the correct dynamic content token.
Missing public content settings or email not published properly.
Email sent as a test email, which does not generate a public browser link.

✅ Solution Steps

1. Use the Correct Dynamic Token

Make sure you're inserting the "View in browser" link using the correct syntax from the Real-time Marketing content editor.

In the email editor, go to a text block or button.
Use the "Assist edit" or dynamic content menu to insert:

plaintext

{{Message.ViewAsWebpageUrl}}

Or, if you're using the UI:
- Select text or button → Click "Insert dynamic text" → Choose View as webpage URL.

2. Ensure the Feature is Enabled

You've mentioned it’s already enabled, but double-check:

Go to Settings → Feature switches → Ensure "View in browser" is enabled for Real-time Marketing.

3. Do Not Use Test Send

The "Send test email" option does not generate a working view-in-browser link, because test emails are not published with a valid public link.
✅ Instead, create a quick journey to send a real email to yourself:

Go to Real-time Marketing → Journeys.
Create a new journey with a Segment → Email tile.
Publish the journey and send it to yourself.

This will generate a valid view-in-browser link in the received email.

4. Ensure Your Email is Published

Make sure the email is in Published state before using it in a journey.

5. Check Public Content Settings (Optional)

If applicable:

Go to Settings → Customer engagement → Real-time marketing settings.
Under Content settings, verify that public content rendering is properly configured.

✅ Summary

Action	Description
Use correct token	`{{Message.ViewAsWebpageUrl}}`
Avoid test email	Use real journeys for testing
Email must be published	Draft emails won’t generate links
Feature toggle	Must be enabled in settings
Optional	Check content settings if links still break

Let me know if you need help creating a test journey or troubleshooting the token rendering.

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Community site session details

View in browser link not working

✅ Root Cause

✅ Solution Steps

1. Use the Correct Dynamic Token

2. Ensure the Feature is Enabled

3. Do Not Use Test Send

4. Ensure Your Email is Published

5. Check Public Content Settings (Optional)

✅ Summary

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View in browser link not working

✅ Root Cause

✅ Solution Steps

1. Use the Correct Dynamic Token

2. Ensure the Feature is Enabled

3. Do Not Use Test Send

4. Ensure Your Email is Published

5. Check Public Content Settings (Optional)

✅ Summary

Helpful resources

News and Announcements

Quick Links

Responsible AI policies

Abhilash Warrier – Community Spotlight

Congratulations to the September Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates