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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Block select products ...
Supply chain | Supply Chain Management, Commerce
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Block select products at POS from being returned

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Posted on by Kelly Anne Chen 8
I want to configure certain products in HQ to be blocked from being returned at POS. Is there a way to configure this out of the box? 
  • Verified answer
    S Gopi Krishna Profile Picture
    S Gopi Krishna 352 on at
    Block select products at POS from being returned
    We had to customize the solution since there was no out-of-the-box functionality available.
  • Verified answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Block select products at POS from being returned
    Hi,
    Blocking returns is not a feature out of the box and you may need to try to customize it. You may try to set up a returns policy or assigning/ customizing specific permissions related to returns processing to POS users.
    Best Regards,
    Hana

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