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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Search customers acros...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Search customers across channels

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Posted on by Community member 21
I am using the Retail Server /Commerce/Customers/SearchByFields endpoint. 
 
This appears to only return customers from the channel associated with the OUN I provide.
 
How can I search customers across channels?
I have the same question (0)
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    Even though the below setting in the functionality profile is listed as legacy, it used to work in Dynamics 365 POS some time ago. Can you set it to Both and push 1070 and try?
     
     
  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Hi,
    By default, customer searches are done on the customer address book associated with the store. You can view the relevant content of customer searches in commerce:
    Customer search - Commerce | Dynamics 365 | Microsoft Learn
    Cloud-powered search overview - Commerce | Dynamics 365 | Microsoft Learn
    Best Regards,
    Hana
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    Can you try the search with the following payload?
     
     
     

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