Hi All,
In our organisation we process a lot of credit notes, historical if a customer ordered at the incorrect price we would issue a credit note, which is fine.
Issue is that we use the Credit note process using the following
1. Customers orders 10 Items of X @ £11, should have been £10
2. Credit control create a Value only Credit note for 10 items @£1 , the difference. Stock is scrapped.
3. Above works OK, inventory is not affected (scrapped), customer and accounts happy, balances are correct.
4. Issue is we now have a stock loss posted (for 10 items) in our stock account.
So above doesn't work 100%, another alternative is the free text invoice, but we have 1000's of items with different financial dimensions and Vat rates , which would have to be calculated out , for the free text invoice to be correct.
Interested in hearing how other people process credit notes, without affect inventory.
Thanks,
