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Receivables Transaction Inquiry Window Glitch

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Posted on by Napolo

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I am showing a customer in the Receivables Transaction Inquiry window with an invoice that is open. However, when I drill down ot the invoice, I see that it was applied to many payments. Yesterday I ran a checklink, that auto removed applied, as there was some sort of glitch balancing the Trial Balance to the GL. This now balances, the HIstorical Aged report is accurate..but the Accounts due report is off and the Customer Record is off. Anyone else have this issue?

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Napolo 750 on at

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RE: Receivables Transaction Inquiry Window Glitch

Thank you Mahmoud! This worked. We had ran this prior to the check link run and didn't realize running it after would have resolved this. Great to know!
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Mahmoud Saadi 32,738 on at

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RE: Receivables Transaction Inquiry Window Glitch

Have you considered reconciling the customer balance and outstanding document amount ? That would be the first thing to run in such a case.

Go to Microsoft Dynamics GP > Tools > Utilities > Sales > Reconcile . The most important options to reconcile are the "current customer information" and "outstanding document amount". Run the reconciliation for this specific customer.

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