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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Receivables Transactio...
Microsoft Dynamics GP (Archived)

Receivables Transaction Inquiry Window Glitch

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Posted on by Napolo 766

I am showing a customer in the Receivables Transaction Inquiry window with an invoice that is open.  However, when I drill down ot the invoice, I see that it was applied to many payments.  Yesterday I ran a checklink, that auto removed applied, as there was some sort of glitch balancing the Trial Balance to the GL.  This now balances, the HIstorical Aged report is accurate..but the Accounts due report is off and the Customer Record is off.  Anyone else have this issue? 

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  • Verified answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at
    RE: Receivables Transaction Inquiry Window Glitch

    Have you considered reconciling the customer balance and outstanding document amount ? That would be the first thing to run in such a case.

    Go to Microsoft Dynamics GP > Tools > Utilities > Sales > Reconcile . The most important options to reconcile are the "current customer information" and "outstanding document amount". Run the reconciliation for this specific customer.

    Your feedback is highly appreciated,

  • Verified answer
    Napolo Profile Picture
    Napolo 766 on at
    RE: Receivables Transaction Inquiry Window Glitch

    Thank you Mahmoud! This worked.  We had ran this prior to the check link run and didn't realize running it after would have resolved this. Great to know!

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