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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Customer Service Hub I...
Microsoft Dynamics CRM (Archived)

Customer Service Hub Is Not Working ! Please Suggest.

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Posted on by Community Member Microsoft Employee

Service-Hub-issue.PNG

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Service Hub Is Not Working ! Please Suggest.

    in case this may help some in the future, in my case, it turns out that the error was caused by some changes in the entity controls

    when the cc_CardFeed_Name was checked in web the entity became inaccessible in the new UI when I unchecked it the entity returned accessible again

    2020_2D00_02_2D00_07_5F00_09h10_5F00_12.png

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Service Hub Is Not Working ! Please Suggest.

    I'm facing the same problem, did anyone found a solution for this

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Service Hub Is Not Working ! Please Suggest.

    Ok

    Thanks !

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,014 Super User 2024 Season 2 on at
    RE: Customer Service Hub Is Not Working ! Please Suggest.

    Hi Ajit004,

    It does not look like a setup or configuration issue.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Service Hub Is Not Working ! Please Suggest.

    Ok

    is this not a setup/configuration issue ?

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Customer Service Hub Is Not Working ! Please Suggest.

    Please raise a ticket with microsoft!

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