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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / In MS CRM 365, Survey ...
Microsoft Dynamics CRM (Archived)

In MS CRM 365, Survey Response Routing is not working to skip from one page to another page.

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Posted on by Community Member Microsoft Employee

In MS CRM 365, Survey Response Routing is not working to skip from one page to another page based on customer response for a question. Did anyone faced this issue? If yes, kindly let me know if you found the solution for this issue.

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  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: In MS CRM 365, Survey Response Routing is not working to skip from one page to another page.

    Refer this:

    community.dynamics.com/.../a-step-by-step-guide-to-create-your-first-survey-with-dynamics-crm-2016-voice-of-the-customer

    community.dynamics.com/.../response-routing-rules-in-voice-of-the-customer-s-surveys-in-crm2016

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: In MS CRM 365, Survey Response Routing is not working to skip from one page to another page.

    Hi Zohaib,

    Thanks for your reply with step by step description and snapshot.

    The "Show" functionality works fine with me. But the "Skip To" operation didn't work.

    If you found any article which helps on skip to operation, please let us know.

    Many Thanks,

    Ram

  • Suggested answer
    Zohaib Uddin Khan Profile Picture
    Zohaib Uddin Khan 2,811 on at
    RE: In MS CRM 365, Survey Response Routing is not working to skip from one page to another page.

    Below link is not the fix. Sharing with you to make sure are you following all the steps?

    community.dynamics.com/.../voice-of-the-customer-conditional-questions

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: In MS CRM 365, Survey Response Routing is not working to skip from one page to another page.

    Hello. Tenfold can also help in integrating Microsoft Office 365 enabling click to dial in Outlook. They also support MS Dynamics integration. Our click to dial also works on webpages opened in Chrome. They also support MS Dynamics integration www.tenfold.com/.../dynamics

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