Announcements
No record found.
Hi,
I have a server setup with Dynamics 365 on premise. I have an issue when I create a case and try to resolve it, I get an error message:
It doesn't let me close the case or even cancel the case, button does nothing. I don't see where I can find any logs on what issue is. I have full read and write permissions.
You need to inspect what is inside that button.
You can also try to open dev tools (F12) and see if any other error (more detailed) shows up.
I am new to Dynamics, how do I inspect inside the button?
As you've got Dynamics 365 OnPremise, I suggest you enable tracing; this should give more useful information
How do I enable tracing?
Entered PluginContext, Correlation Id: ad5edf95-0f5b-4a1e-a9a8-3505e0355315, Initiating User: d91ae511-2a54-ea11-a3c8-00155d000206
Validation completed
This is what I get in Tracing
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
ManoVerse 180 Super User 2026 Season 1
11manish 123
CU11031447-0 100
