We have HP RP5700 systems with the HP scanner running Dynamics RMS 2.0. We have a carriage return set up on our scanners which work most of the time; however, periodically while scanning items in, the system will 'lose focus' on the journal window somehow, causing items to not be entered into the transaction. Unfortunately for us, the scanner keeps beeping as though it's scanning, so employees are unaware in some cases that the system hasn't been scanning items, and we lose revenue. Has anyone else had this problem? Any solutions?
This is the only link I can find that comes close to the description of the problem, but I'm not sure that it's referring to the same phenomenon - as we're still able to operate once an employee clicks in the journal window on the correct input box, and in the scenario described, that doesn't seem to be working for them:
http://www.accountantforums.com/rms-loses-focus-t105849.html
BTW - this happens at all of our stores on all registers randomly. It is not isolated to one specific user or location.
Any info would be helpful, thanks!
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