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Creating Sessions PCF Control

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Posted on by CU23122140-0

Hi, I am attempting to create a new session using the code below. When I press my button, it will open and create a new session. I would like to be able to add slugs for my agent scripts, but it does not appear to work.

private async createSession(params: string): Promise<IOutputs> {
        try {
            console.log("Params received in createSession:", params); // Log params
            const json = JSON.parse(params);
            const context = new Map();
            context.set("parametersStr", json.parametersStr);
    
            if ((window.parent as any).Microsoft.Apm) {
                return await (window.parent as any).Microsoft.Apm.createSession({
                    templateName: json.templateName,
                    sessionContext: context,
                    isFocused: json.isFocused
                }).then(
                    (_: any) => {
                        console.log("Session created successfully:", _);
                        return {
                            success: true,
                            message: '',
                            data: _
                        };
                    },
                    (_: any) => {
                        console.error("Error creating session:", _.message);
                        return {
                            success: false,
                            message: _.message,
                            data: ''
                        };
                    }
                );
            } else {
                console.error("Microsoft.Apm not found in window.parent.");
                return this._apmNotFound;
            }
        } catch (error) {
            console.error("Error in createSession:", error);
            return {
                success: false,

                data: undefined
            };
        }
    }

Code I am attempting to add to create the custom slugs.

const fullName = Xrm.Utility.getGlobalContext().userSettings.userName;
const currentUserName = fullName.split(' ')[0]; // Extract first name
sessionContext.set("currentUserName", currentUserName);

Checking for it using Microsoft.Apm.getFocusedSession().getContext(); it is not available. The params show up in the console.log, but it is not accessible via the scripts.

Original code for the PCF control: https://pcf.gallery/xrmjs/

Thanks for any suggestions!

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Dynamics 365 general

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DB-19031402-0 2 on at

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Could you be looking for this:
https://learn.microsoft.com/en-us/dynamics365/customer-service/develop/reference/properties/resolveslug

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Dharanidharan 638 User Group Leader on at

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It looks like you are correctly trying to pass the sessionContext with custom slugs (currentUserName), but the issue may be due to how the session context is set or how it is being retrieved.

Possible Issues and Fixes

Ensure Properly Setting sessionContext

Your current implementation initializes sessionContext as a Map(), but Microsoft.Apm.createSession() expects an object, not a Map.

Instead of Map(), try using a plain JavaScript object.

Fix: Use a plain object for sessionContext instead of Map()

private async createSession(params: string): Promise<IOutputs> { try { console.log("Params received in createSession:", params); // Log params const json = JSON.parse(params); // Create session context as an object (instead of Map) const sessionContext: Record<string, any> = {}; sessionContext["parametersStr"] = json.parametersStr; // Add custom slug (currentUserName) const fullName = Xrm.Utility.getGlobalContext().userSettings.userName; const currentUserName = fullName.split(' ')[0]; // Extract first name sessionContext["currentUserName"] = currentUserName; console.log("Session Context:", sessionContext); // Debugging if ((window.parent as any).Microsoft.Apm) { return await (window.parent as any).Microsoft.Apm.createSession({ templateName: json.templateName, sessionContext: sessionContext, // Pass as object isFocused: json.isFocused }).then( (_: any) => { console.log("Session created successfully:", _); return { success: true, message: '', data: _ }; }, (_: any) => { console.error("Error creating session:", _.message); return { success: false, message: _.message, data: '' }; } ); } else { console.error("Microsoft.Apm not found in window.parent."); return this._apmNotFound; } } catch (error) { console.error("Error in createSession:", error); return { success: false, message: error.message, data: undefined }; } }

Verify Retrieval of sessionContext

After creating the session, ensure you're retrieving the session context correctly using:

const session = Microsoft.Apm.getFocusedSession(); console.log("Focused Session Context:", session.getContext());

Check for Timing Issues

Sometimes, the sessionContext might not be immediately available. Try adding a small delay before checking:
setTimeout(() => { const session = Microsoft.Apm.getFocusedSession(); console.log("Focused Session Context after delay:", session.getContext()); }, 1000);

Let me know if this helps or if you need further debugging!

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