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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Receiving an unconfirm...
Supply chain | Supply Chain Management, Commerce
Answered

Receiving an unconfirmed PO on the mobile device

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Posted on by raff 1,236

hi

we have just discovered we can physically receive stock using the mobile app on an unconfirmed PO!

is that expected functionality? or can we disable that somehow?

mal

I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    What AX2012 / D365FO version do you operate?

    Best regards,

    Ludwig

  • raff Profile Picture
    raff 1,236 on at

    Hi ludwig

    it is d365 FO 8.1

    platform Update23 (7.0.5126.35382)

    mal

  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

    Hi mal,

    There is as far as I have seen no requirement for having the PO confirmed. Once work is created, it can be received on the mobile device.

  • raff Profile Picture
    raff 1,236 on at

    hi Andre

    there is no pre existing work, the receipt process creates the work and allows us to book in stock that potentially has never been authorised, which pretty much is a bypass on any controls put in place.

    surely this is a big disconnect from the transaction that should be fixed?

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

    Hi Raff,

    If there are goods arrived, someone did actually submit the PO to the vendor. I do agree that you would like to have an alert when it happens. Then you have to find out if someone e.g. did send an unauthorized email to the vendor or did order by phone. Finding the root-cause would be more interesting compared to blocking the receiving process. There are also companies who requires to receive an ASN to plan timeslots for the docking stations. This would also be an alert that the vendor thinks he has to deliver goods without a confirmed PO in your ERP.

  • raff Profile Picture
    raff 1,236 on at

    yes its proof someone spoke to a supplier, and in the process bypassed financial controls, PO workflow etc etc

    just seems wrong to allow its receipt at all!  at least an option to disable it would be nice!

  • Verified answer
    Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    Hi raff,

    Receiving a PO using the mobile app results in the PO Line becoming Registered, but the PO itself does not automatically become 'Received'. As you say, it is possible to receive a PO on the mobile app even if the PO has the Status = Approved (i.e. it is not Confirmed).

    This mirrors behaviour that you get if you are not using the Warehouse module. i.e., it is possible to use Inventory Registration on a PO which is not Confirmed.

    Note that in all cases, it is not possible to post the Product receipt (GRN) for a PO which is not Confirmed.

    I noticed a fairly recent hotfix for R3: KB 4026019: Inbound work creation when PO is not confirmed. The description is: The changes in the hotfix make sure: When you do purchase receive via mobile device,  if the current purchase is not approved or confirmed, throw an error message to block from proceeding.

    So I think the design is clear; unless the PO is still in workflow (Draft, In review), it should be possible to receive the PO on a HHT.

    In real-life, it allows the inventory in F&O to reflect reality. If the Vendor has delivered PO123, even if PO123 is not Confirmed, it allows F&O to show that the items have arrived.

    Are you sure that it allows PO Workflow to be bypassed? The mobile app should not allow you to receive a PO which is not Approved.

  • raff Profile Picture
    raff 1,236 on at

    hi Guy

    yes agree we cant post anything financial on the PO until it is confirmed, but by this stage we have accepted receipt of the stock hence are now liable for what ever cost regardless.

    that hotfix sounds like the ticket though!

    just retested work flow and you are correct, i cant receive a PO that is in workflow which does help a fair bit in fairness with sites we have workflow enabled

    thanks

    mal

  • raff Profile Picture
    raff 1,236 on at

    ah the hotfix is for R3! we are on D365 FO

  • Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    Sorry, I did not mean that I think the hotfix will be useful for you!

    Rather, I was using it to demonstrate that the possibility to receive an Approved-But-Not-Confirmed Purchase order via the mobile app is deliberate.

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