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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Batch of invoices stuck
Microsoft Dynamics GP (Archived)

Batch of invoices stuck

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Posted on by MCARTER 1,445

We have a batch of invoices stuck in la la land.  She had a batch she was working on and went to post the batch.  In the middle of posting, her Great Plains on her computer went down (internal server issue) and 10 invoices did not post.  34 of the invoices posted correctly but these 10 seem to be stuck. The invoices does not show up in sales receivables transaction inquiry but if you go into sales entry and enter the invoice #, it pops up a message "This document number already exists.  Please enter a new document number."  The inventory items did come out of inventory and the invoice shows up in item stock inquiry and you can zoom in and see the sales transaction inquiry zoom.  It does not show up on the customer's account.  I have run the sales reconcile and it didn't fix anything.  Can anyone offer suggestions on what our next steps should be?

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  • Suggested answer
    Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    RE: Batch of invoices stuck

    Restore from backup would have been great.  Many times batch recovery just does not work when a server crashes.

    You are going to need to contact your partner and have them do this for you.  If you do not have a partner, call Ron or Jeff at Integrated Business Group at 407-677-0370, tell them your problem, tell them Richard said call, and have your credit card ready.   Should not take even an hour for this.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Batch of invoices stuck

    I suppose it is too late to restore from backup prior to posting these invoices? You could run a backup now and then run Check Links. This may or may not recover these invoices. The next step would be to engage your partner or open a case with Microsoft. Someone is going to need to go into SQL to first see how bad things are and then to make corrections.

  • MCARTER Profile Picture
    MCARTER 1,445 on at
    RE: Batch of invoices stuck

    I don't have anyone here that can do the SQL in the database.  But I did go to your next suggestion to batch recovery and there is nothing there.  Does that mean it could be something else?

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Batch of invoices stuck

    Tools->Routines->Batch Recovery will accomplish the same thing. Try printing the Edit List to see the issues.

  • Suggested answer
    Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    RE: Batch of invoices stuck

    You can unlock the batch (set batch status = 0 in SYS0500 in the Dynamics DB, get a SQL tech to do this if you are not) and then print the batch.  Your invoices should be there and waiting to post.  Just be sure, before starting to post this crashed batch, that no GL or Inventory adjustments were made for the remaining Invoices.  Invoices already posted are normally already removed from the batch.  If they are still there, you have other issues and post back.  If the batch is not in the SYS0500 table, post back

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