We have a batch of invoices stuck in la la land. She had a batch she was working on and went to post the batch. In the middle of posting, her Great Plains on her computer went down (internal server issue) and 10 invoices did not post. 34 of the invoices posted correctly but these 10 seem to be stuck. The invoices does not show up in sales receivables transaction inquiry but if you go into sales entry and enter the invoice #, it pops up a message "This document number already exists. Please enter a new document number." The inventory items did come out of inventory and the invoice shows up in item stock inquiry and you can zoom in and see the sales transaction inquiry zoom. It does not show up on the customer's account. I have run the sales reconcile and it didn't fix anything. Can anyone offer suggestions on what our next steps should be?
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