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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Retail Self Service pa...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Retail Self Service packages (installers) are not showing in Channel Deployment Parameters

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Posted on by Usama Tur Razzam 115

Hi All,

We are using D365 FinOps on Prem for Retail. For Retail Channel installer setups, I followed the below link by MS:

https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/deployment/deploy-retail-onprem

After performing all the steps, I ran the db sync and restrated AOS nodes. I tried to download MPOS installer from Retail POS Device which gave me below error:

The self-service installer package was not selected. Associate a self-service installer package with this record and try again.
Still RetailSelfServicePackageInfo table is empty and I cannot see packages in Channel deployment in Retail Parameters.
Any advise please?
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  • Suggested answer
    Xusheng Profile Picture
    Xusheng Microsoft Employee on at

    Hi,

    For site:

    https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/deployment/deploy-retail-onprem

    May I know have you finished the steps 5-25 at your ENV?

    You can manually copy the MPOS install package from the download package and install it firstly. If it still not working, I suggest you create a new support ticket to Microsoft retail support team for it.

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