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Is there way that i can start my second sla if there is a change in the form filed ?
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it shoud start only change of a particular field
The SLA that is set to "Default" after it has been activated/published will automatically start for the record when the criteria set are met.
However, when you enabled the entity for SLA's, several fields were created. You can switch one SLA to another one by populating the "SLA" field with the new SLA (I have done this in a Workflow several times).
how, i did not get you?
which field to update in SLA.
BEcause when i am updating any field and my atleast condition is met, my sla starts.
i have 15 teams and onchange of a team another sla should start. What logic can i put in,
because i need only onchange of a filed or any other way.
On your Entity that you want the SLA to run, there will be a field called "SLA" this field will have been created by CRM when you enabled the entity for SLAs. Onchange of "something" change the value held in the "SLA" field on your entity. That would be what you do if you need to use multiple SLAs. Typically you may do the switch SLA approach when each SLA that you are going to apply is based on different date fields.
If you only need to base on the same date field, then you should be able to use 1 SLA but with multiple SLA Items. Typically you may use this approach when you want something like a 2 day response for High priority items vs a 5 day response for Low priority etc. In this case each SLA Item will contain the trigger criteria and warning and failure actions.
Most of the info you need is at the following link, but it can be a bit difficult to work though it all.
https://www.microsoft.com/en-us/dynamics/crm-customer-center/define-service-level-agreements-customer-service.aspx
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