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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Server-Side Synchronis...
Microsoft Dynamics CRM (Archived)

Server-Side Synchronisation Outlook & Dynamics: Some User's don't get the plug-in

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Posted on by Community Member

Hallo everybody,

I'm really confused: I've enabled Server-Side Synchronisation and tested and verified all mailboxes. They all are in status 'success' for income, outgoing and appointments. Now I expected, that the Dynamics 365 symbol will appear in the On-Premise Outlook Versions of the users - and also in the OWA (portal.office.com).

Now I have the situation, that some users see 'Dynamics 365' in On-Premise Outlook and also in OWA - And some users don't see this! I don't get the point.. what's going on here?

Best,

Hannes

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    To check the installion status go under Settings/Dynamics App for Outlook. The status should be Added to Outlook.

    If it is the case and they don't see it. You should also check their security roles. And see if they have the privilege to use the Outlook App

  • Community Member Profile Picture
    Community Member on at

    Hey Guillaume,

    thanks for your reply.

    - Which 'Settings' section do you mean? Directly in Dynamics 365? The user's hadn't to install this App, it came automatically, especially in the OWA

    - All Users have the same security role at the moment. So this can't be the reason.

    Do you have other ideas?

    Best Hannes

  • Community Member Profile Picture
    Community Member on at

    Hi,

    yes in CRM what are the different status?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    Moreover do they have all the same environment, i.e. OS version, Outlook version?

  • Community Member Profile Picture
    Community Member on at

    Thanks to your help!

    I've checked the status and some had an issue. The related help article claimed, that only a global admin can resolve this. I'm only admin in dynamics, but I was confused: Some users were even enabled.

    I re-installed the app for all colleagues and now it works! Fine!

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