Error generated when updating user field.

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Posted on by kewlman123

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Looking at the following error...could someone give me an idea what may be causing this? The error is generated after changing the manager field for any user and trying to save the record.

Unhandled Exception:

System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.BadImageFormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #2AEA9224Detail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
    <KeyValuePairOfstringanyType>
      <d2p1:key>CallStack</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">   at System.Reflection.RuntimeAssembly.nLoadImage(Byte[] rawAssembly, Byte[] rawSymbolStore, Evidence evidence, StackCrawlMark&amp; stackMark, Boolean fIntrospection, SecurityContextSource securityContextSource)
   at System.Reflection.Assembly.Load(Byte[] rawAssembly, Byte[] rawSymbolStore, SecurityContextSource securityContextSource)
   at Microsoft.Crm.Sandbox.SandboxAppDomainHelper.LoadPluginAssembly(Byte[] assemblyContents, Byte[] assemblySymbols)
   at Microsoft.Crm.Sandbox.SandboxAppDomainHelper.LoadPluginAssembly(Byte[] assemblyContents, Byte[] assemblySymbols)
   at Microsoft.Crm.Sandbox.SandboxAppDomain.LoadPluginAssembly(Guid pluginAssemblyId, Int32 pluginAssemblyHashCode, String assemblyName, String trackingId, Int32 depth)
   at Microsoft.Crm.Sandbox.SandboxWorker.ValidateAndGetAppDomainHelper(SandboxCallInfo callInfo, SandboxExecutionContext requestContext, Guid pluginAssemblyId, Int32 sourceHash, String assemblyName, Guid pluginTypeId, String pluginTypeName, SandboxTracker tracker, SandboxRequestCounter&amp; workerCounter)
   at Microsoft.Crm.Sandbox.SandboxWorker.Execute(SandboxCallInfo callInfo, SandboxPluginExecutionContext requestContext, Guid pluginAssemblyId, Int32 sourceHash, String assemblyName, Guid pluginTypeId, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, SandboxRequestCounter&amp; workerCounter, Boolean returnTraceInfo)</d2p1:value>
    </KeyValuePairOfstringanyType>
  </ErrorDetails>
  <Message>System.BadImageFormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #2AEA9224</Message>
  <Timestamp>2017-05-30T17:44:07.7803847Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText>

[ICS.PharMerica.Plugins.UpdateTimeEntryApprover: ICS.PharMerica.Plugins.UpdateTimeEntryApprover]
[d77f2ab3-aba0-e311-9218-00155d001314: ICS.PharMerica.Plugins.UpdateTimeEntryApprover: PreUpdate of systemuser]


</TraceText>
</OrganizationServiceFault>

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Wayne Walton 13,730 on at

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You have a custom plugin, "ICS.PharMerica.Plugins.UpdateTimeEntryApprover" that is throwing an error. Find out where that plugin came from and have the ISV fix the issue. Alternately, if you don't use it anymore, disable the plugin in Customizations and updating records should work again.

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kewlman123 150 on at

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Hi Wayne....thanks a bunch for the info. One question, we had someone look at the error and they blame it on a condition...meaning that there is no "time card" for this particular user so the manager cannot be changed. Would this error be dependent on conditions?

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Community Member on at

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ICS.PharMerica.Plugins.UpdateTimeEntryApprover: PreUpdate of systemuser

is throwing error. disable that plugins step is the quickest fix.

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ashlega 34,477 on at

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>One question, we had someone look at the error and they blame it on a condition...

BadImageFormatException usually means a problem with the dll. For example, when trying to run a 64-bits assembly on a 32 bits machine.. that kind of does not make sense to me in the CRM context, but, still, it is very unlikely there is a problem with plugin logic (time card is missing etc) - it seems to be a problem with how that plugin was compiled/deployed. Maybe it's an older solution.. Or, maybe, CRM was upgraded from the earlier versions and the plugin got stuck there from the CRM4 era..

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kewlman123 150 on at

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Thanks for the confirmation Alex, we actually had a vendor tell us that there is nothing wrong with the plug-in and to just disable it when the manager field needed to be updated.

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Wayne Walton 13,730 on at

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Hah, that is an odd answer. If you have to turn off a plugin, there's something wrong with it, but at least you have a workaround.

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