Finance | Project Operations, Human Resources, ...

trying to delete an invoice from pending invoices under accounts payable in dynamics f&o

(3) Share

Report

Posted on by RM-02120116-0

Hi there,

I am trying to delete an invoice from Pending Invoices in Accounts Payable. This invoice is a duplicate.

We tried changing the invoice ID and deleting and recalling the workflow trying to get it back to draft mode, no luck. Error message still shows saying it must be in draft mode to delete.

Is there any way to delete it or get it back to draft mode to delete?

We do not want to deactivate the change management feature (unless it is okay to do so, not sure how risky it is) to try get the invoice back to draft mode. What options do we have to delete this invoice?

Please see screenshot.

Thank you,

error message whe...

Your file is currently under scan for potential threats. Please wait while we review it for any viruses or malicious content.

Categories:

Dynamics 365 Finance

I have the same question (0)

All responses (8)

Answers (0)

Sort by

André Arnaud de Cal... 304,711 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi,

At this moment the screenshot is not accessible. It is awaiting a scan on viruses or other threats.

What do you mean by "no luck" when trying to get the pending invoice in draft mode? Do you get an error? Can you check the status and open work items for the pending workflow instance?

Was this reply helpful? Yes No
Sohaib Cheema 49,679 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi,

What is the status of workflow.

Cannot the system admin Recall it back?

Was this reply helpful? Yes No
Suggested answer

BillurSamdancioglu 20,825 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

For workflow, did you use the "Use the new “Reset workflow” feature" ?

Was this reply helpful? Yes No
Suggested answer

Giorgio Bonacorsi 2,852 on at

Like (0)

Report
Copy link

Link copied!

Hello,

You have to recall the workflow; then you can modify the invoice ID, re-submit, or delete.
Can we have the error message when you try to recall the workflow? We cannot see the picture.

As suggested by @Billur you can try this feature: https://www.linkedin.com/pulse/resetting-workflow-d365fo-when-has-unrecoverable-status-britstra/

Thank you,
Giorgio

Was this reply helpful? Yes No
RM-02120116-0 6 on at

Like (0)

Report
Copy link

Link copied!

hi all,

thank you for your feedback so far. sorry my image attachment isn't working, i have pasted my image here.

i don't seem to have an option to add this feature https://www.linkedin.com/pulse/resetting-workflow-d365fo-when-has-unrecoverable-status-britstra/ not sure if it would help this error.

I have recalled the workflow as some have usggested and the delete button is available, as my screenshot shows. However when I try to delete the invoice from Pending Invoices in AP, the below error is shown. Changes to document are only allowed in draft state. I can't seem to get back to draft state so that I can delete the invoice.

Was this reply helpful? Yes No
Imran Mustafa001 124 on at

Like (0)

Report
Copy link

Link copied!

Please follow the link, as the feature has been removed. https://learn.microsoft.com/en-us/dynamics365/finance/get-started/whats-new-changed-10-0-43

Was this reply helpful? Yes No
Suggested answer

Syed Haris Shah 1,666 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi @RM-02120116-0,

It is currently unclear whether the recall action completed successfully and changed the invoice status back to Draft.

My assumption is that the workflow batch job is not running or has failed, therefore, recall did not return the invoice to Draft.

We should first verify workflow batch jobs and invoice workflow status. If recall still cannot return it to Draft, deletion is not supported by design.

If you find this answer helpful, please consider verifying the answer. 👍

Regards,

Syed Haris Shah

Was this reply helpful? Yes No
Syed Haris Shah 1,666 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi @RM-02120116-0,

If you have any updates, please share them here.

Regards,
Syed Haris Shah

Was this reply helpful? Yes No